Internal Sales Smb Es

**Job Purpose**:
To be the first point of contact for Tech Data customers portraying a professional and confident manner that delivers excellent customer satisfaction. The Sales Person will build and maintain an active customer base and develop new sales opportunities to achieve the sales targets.

**Responsibilities**:

- Achieve monthly/quarterly Revenue and Margin targets
- Build Excellent customer relationships through proactive engagement
- Plan outbound calls to customers in order to generate new business opportunities
- Active in bound selling
- Provide accurate and timely quotations to customers
- Generate and own a pipeline of deals in Tech Data’s CRM system, which is regularly reviewed and updated
- Manage customer backorder expectations and reporting
- Proactively develop relationships with key internal and external contacts
- Ensure CRM system is well maintained and provides correct customer information
- Provide, sell and negotiate product information, pricing, special offers and promotions
- Ensure Tech Data maintains service levels agreements with customers
- Attainment of Key Performance Indicators (KPI’s) such as daily talk time and outbound calls
- Sell the benefits of using Tech Data and the Company value proposition
- Develop and execute account plans to maintain and grow customer business, this may be in conjunction with a Field Sales Executive or Business Development Manager.

**Knowledge Skills and Experience**:

- Numerate with good attention to detail
- Excellent telephone manner
- Priority management and planning skills
- Strive to achieve set targets
- Understands Sales Process
- Effective Communication Skills
- Good relationship building
- Working knowledge of Microsoft Word, Excel, Outlook
- A knowledge of product set would be desirable but not essential
- IT industry knowledge would be desirable but not essential

MM1

**Cultural Competency Requirements**:

- Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.

**Join our team to connect the world with the power of technology**: