Relocation Consultant

hace 2 semanas

Madrid, España Sterling Lexicon A tiempo completo

**Key Responsibilities**
- File Management_
- To manage assignee files and ensure complete satisfaction from assignee and family and client by exceeding their service expectations
- To take detailed client briefs/needs analysis
- To learn and administer clients policies.
- To develop relationship with clients, assignees and their families
- To ensure that information requested by assignee is provided on a timely basis. To return calls or respond to requests for information within 24 hours
- To brief and liaise with counsellors, letting agents and supervise the preparation of property viewings, inventories, check-ins, tenancy agreements, renewal and departures.
- To liaise with the Education team as needed, confirming clients' authorisation for school search programme
- To set up utilities and all concierge services.
- To highlight to the manager any cost overruns and act accordingly
- To ensure any suitable issues are promptly escalated where appropriate to ensure corrective action can be taken
- To liaise with moving services and furniture rental companies where applicable.
- To look for opportunities to cross sell Sterling’s services.
- Client Liaison_
- To keep client closely informed of progress of programme.
- To ensure complete satisfaction from our clients.
- To update all client documentation upon receipt of new information
- To keep Helix updated and ensure all notes screen are completed for the client to view.
- To ensure all data in Helix is correct so clients can run reports via the extranet.
- Team_
- To work effectively within Sterling Lexicon by providing support, where required, to all members of the Organisation
- To advise the respective Relocation Manager/Director of suggestions (process improvement, costs savings)
- To assist team members on management of assignee files and provide day-to-day holiday and team support
- To update documentation when requested by team members
- Skills_
- Bilingual: Spanish and English spoken fluently
- Excellent verbal & numerical reasoning
- Can do attitude -Positive and personable
- Resilient under stress
- Passionate about providing good customer service
- Innovative and able to challenge existing processes
- Ability to adapt to change
- Honest and ethical approach to business
- An ability to prioritise tasks and work on own initiative
- 12 months experience of working in a pressurised team environment ideally in a customer-focussed environment

**_Please Note: This is a temporary contract with a potential to become a full time permanent position._**

**Job Type**: Temporary
Contract length: 3 months

Ability to commute/relocate:

- Madrid, Madrid provincia: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Relocation: 1 year (preferred)

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