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Native English Team Leader

hace 2 semanas

Las Rozas de Madrid, España BNZSA A tiempo completo

**About BNZSA**

We're a B2B marketing agency working with some of the biggest names in the tech sector. With talented and ambitious people from 45 nationalities on staff, we're a dynamic and creative environment where you can thrive.

You'll be based from our stunning campus is Las Rozas (with hybrid options available). We provide free transport from Moncloa, and you can enjoy a complimentary breakfast at the office, unwind with a yoga class at lunchtime and train with our fitness class after work. Our roof terrace with mountain views is where we hold our weekly Friday BBQ, with delicious food and great conversation with colleagues from around the world.

**The Mission**

We are currently looking for a new Team Leader (TL) for our English speaking team to take our Pre-Sales Agents (BDRs) to the next level.

As a Team Leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Ultimately, you should lead by setting a good example and engage the team to achieve goals and go the extra mile.

**Essential Functions and Responsibilities**
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Coordinate day-to-day operations
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching along with the QC member
- Listen to team members' feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
- Ensure training and development plans are maintained for all team members
- Use company methodology, team input and own initiative to ensure adherence to BNZSA code of conduct & rules
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
- Support Sales to deliver business targets and objectives and create a performance orientated culture
- Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
- Work with the management team to identify and deliver positive change and business efficiencies
- Escalate any appropriate problems to senior management
- Support Senior Management to highlight operational risks and areas for improvement

**Basic Requirements**
- Excellent comprehension of the BNZSA mission, projects, clients & products
- Advanced IT knowledge and understanding
- Coaching and communication skills
- Commercial awareness
- Excellent CRM strategy & database/pipeline management skills
- High level written & oral in English
- Excellent leadership and communication skills
- Communication Proficiency (internal and external customers)
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Energetic and motivating individual
- Creative thinking
- Ability to deal with demanding customers and escalations
- Customer oriented
- Organizational Skills
- Ability and will to learn and continuously develop
- Capable to deliver great results under high pressure

**Preferred Qualifications**
- One or multiple other languages spoken and written is not a must have, but is strongly appreciated
- Problem solving personality, happy to tackle project calling strategy puzzles and come up with ideas

**What we offer**:

- Permanent contract
- Possibility of working from home in the Comunidad de Madrid
- Internal training provided by our Learning & Development Department
- Good working atmosphere - people from all over the world
- Free language courses: Spanish
- Free Yoga and Fitness courses + Access to a company physiotherapist (for free)
- Opportunities for advancement within the company
- Free access to Learning platform (Skillsoft’s _Percipio_)
- Free breakfast before work
- Barbecue on Friday afternoon.

**Job Types**: Jornada completa, Contrato indefinido

**Salary**: 22,000.00€ - 36,000.00€ per year

Beneficios:

- Acciones empresariales
- Ayuda al desarrollo profesional
- Comida en la empresa
- Cursos de idiomas ofertados
- Eventos de la empresa
- Eventos sociales los viernes
- Formación en certificaciones profesionales
- Gimnasio en la empresa
- Jornada intensiva los viernes
- Ordenador de empresa
- Parking gratuito
- Plus transporte
- Programa de formación
- Teléfono de empresa
- Teletrabajo opcional

Flexibilidad en el requisito de idioma:

- Español no requerido

Pago complementario:

- Bonus mensual
- Bonus por objetivos
- Plan de comisiones

Tipo de jornada:

- De lunes a viernes
- Turno de 8 horas
- Turno de mañana

Work Location: In person