Income Manager

**Working Arrangements**: Full Time

**Hours of Work**: 37 hours a week

**Status of Employment**:Permanent

This post closes at 11.59 pm on the date specified.

Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey to make sure we have the right resources and people to fulfil our vision: _Creating great homes and communities with the people of Barnsley._

Our ‘3 Cs’ values are at the heart of all we do here - we promise to always put the **Customer first**, have a **Can-do** attitude to make change happen, and stay **Curious **to make sure we get things right. Working for us offers you a chance to embrace our values and play a real part in improving homes and communities throughout Barnsley.

**The Income Manager role:
We have an exciting opportunity for you to join us as our Income Manager

As part of this role, you’ll demonstrate inspirational leadership across the service area to ensure effective strategic direction and continuous improvement throughout our income and leaseholder service.

**Key duties and responsibilities of our Income Manager**:

- Be responsible for the operational delivery of the income and leaseholder service including income collection, rent account and service charge management, current tenant rent arrears, and former tenants rent arrears and debt recovery.
- Lead the ongoing operational and strategic review of Rent and Income Management, and Leaseholder policies and procedures.
- Be responsible for the production of a range of routine, non-routine, and complex performance data to strict deadlines.
- Ensure customer feedback is sought and responded to, and proactively respond to, and learn from complaints and appeals within the service area.
- Build strong networks with other social landlords within the region to ensure the housing needs of the Borough are met effectively.
- Develop and maintain successful partnerships working with other internal and external agencies (i.e. Citizens Advice Barnsley, DWP, South Yorkshire Credit Union, Courts, and legal services) ensuring the objectives of the service are met.
- Ensure regulatory and legislative compliance across the service area including liaising with internal audit on compliance audits.
- Lead on the development, review and accessibility of the service area’s customer information including forms, web content, online services, marketing and communication, and written correspondence.
- Develop, implement, and evaluate initiatives to promote a payment culture.
- Lead the Income Team and support them to deliver against their service and corporate objectives.

**What we’re looking for in our Income Manager**:

- Level 5 Chartered Institute of Housing qualification **_or _**equivalent level relevant qualification
- Demonstrable experience in social housing rent and income management, leaseholder services and/or housing management
- Strong leadership capabilities
- Sound decision making Project management experience
- Strong drive to ensure value for money and experience of effective budget management.

**What you might be asking is, why work for us?**

We are proud to be an IIP Gold Accredited Organisation and we put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities

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**Key Dates
**Further Information**

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For an informal discussion about this role, please contact Kat Allott-Stevens, Head of Estate Services on 01226 787181.

CVs will not be accepted.