Collections Manager

**Strength in Trust**:
At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and planet. Using cutting-edge technology and a real-world approach to privacy, GRC, ethics, and ESG, we've created a no-nonsense platform to help supercharge the global push for Trust Intelligence.

**The Challenge**:
**Your Mission**:

- Manage and improve collections and A/R Aging functions with an eye for reducing delinquencies and creating scalable operational processes and practices.
- Manage performance for a small BPO collections team; coach and train team as needed on policies and processes as they are developed and implemented.
- Conduct regular AR meetings, training and education both to the AR team and other key departments.
- Assist collection agents with collection activities in difficult cases and recommend solutions.
- Investigate, resolve, and respond to escalated customer issues in addition to general escalated issues with appropriate partner functions, business unit management, and/or support functions.
- Create measurable KPIs and monitor to ensure the team is hitting cash collection targets, holding the team accountable and coaching to improve metrics.
- Actively seek solutions to customer and sales needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience and general AR related internal processes/tasks.
- Work cross functionally to ensure effective communication, execution, and adherence to established company policies and procedures as they relate billing and collections.
- Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad-debt status to account.
- Prepare regular analysis of the AR aging and collections status of customer accounts and provide cash collection target updates to leadership.
- Monitor AR aging and take appropriate action to ensure payments and adjustments are being applied timely as well as accounts are being written off as needed.
- Manage the cash app process ensuring that cash is applied accurately and timely; provide recommendations to improve the process and provide daily cash updates.
- Assist with building out processes and procedures for collections and creating SOPs.
- Provide departmental support as deemed necessary.
- Provide timely reports for month-end reporting, regular management reports and ad-hoc data and metrics as needed by leadership.

**You Are**:

- 10+ years strong collections experience.
- 5+ years directly managing a collections team including hiring and managing performance.
- Exceptional problem-solving, communication & leadership skills.
- Excellent organizational skills with high attention to detail with demonstrated ability to effectively set and manage multiple conflicting priorities.
- Successful track record of partnering with cross-functional teams; taking feedback and responding to and resolving concerns.
- Professional attitude and exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment and communicate with all levels of the organization.
- Ability to contribute creative and impactful ideas that will shape the department and provide clear direction to all team members.
- Proficient in Microsoft Office, with advanced excel knowledge.
- Experience with Salesforce, JIRA and SaaS billing solutions a plus as.
- Experience working in and pulling data from multiple SaaS and ERP systems.
- Position must work in US hours in EST time zone.

**Benefits**:
As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that's just the beginning). Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here's what you can expect from our OneTeam Total Rewards Program:
**Competitive Compensation**:We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We're also committed to fair and equitable pay practices.

**Workstyle Flexibility**: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Go green with commuter program discounts and in-office perks.

**Career Development**:You're not just joining any company; you're joining the company that built the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series.

**Employee Recognition**:We celebrate our accomplishments the best way we know how - together. Our people are invited to attend employee appreciation s