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SAP Ixp Intern

hace 3 semanas

Barcelona, España SAP A tiempo completo

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**About the team**

The SAP Customer Success Management (CSM) organization is aiming to create an industry-leading digital customer engagement experience that provides an easy-to-use digital entry point to self-help and guidance from SAP via our Digital Customer Success Managers (D-CSM) to our customers. D-CSM’s use a low touch/digital engagement approach to provide an excellent customer experience across a large portfolio of customers (80-100). The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business.

**About the role**

The SAP Digital Customer Success Management Team is looking for a highly motivated self-starter to join the team in Barcelona. In this role, you will support the D-CSM Leadership Team and entire D-CSM Team in working on two central and strategically important topics:

- Adoption initiatives: Ensuring the right message is delivered to the right customer at the right time
- Operational excellence: Assisting Team Managers/Regional Manager by providing data insights & tracking regional business priorities

You will have the opportunity to develop a solid foundation and understanding of how SAP’s overall CSM organization is running.

You will join a young, dynamic international team that is based in Barcelona. Besides great culture and team spirit you will find an innovative start-up mentality within the SAP EMEA Digital Hub.

**What you’ll do**:
Position title: SAP iXp Intern - Digital Customer Success Management

Location: Barcelona, Spain

Anticipated start date: 1st of September 2025

Duration: 6 months

**In this role, you’ll**:
Contribute to Customer Success Management (CSM), Digital Customer Success Management (D-CSM) value driven, adoption and consumption focused initiatives. Support Managers, Solution Area Leads, Operations Lead and Team in daily/monthly activities and tasks, such as:
Customer Interaction and Support:

- Assist with customer facing activities and value driven campaigns execution
- Assist in organizing and executing digital customer events (webinars, customer success days) once relevant

Data Entry and Management:

- Input and maintain accurate customer information in the CRM system
- Assist in customer database maintenance, data clean up and updating customer records

Administrative Support:

- Help schedule and facilitate Team activities such as weekly Team Meetings, quarterly Team Days, etc.
- Provide general administrative support to the D-CSM Team as needed

Special Projects:

- Support various projects aimed at improving customer success processes and enhancing overall customer experience.
- Leverage your ideas and activities related to your professional growth and self-development plan

**Who you are**:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning
- Active student
- Preferred field(s) of study: Business Administration, International Management, Marketing
- Professional experience in organizations
- Excellent communication skills in English, German is a plus
- Advanced Microsoft Office Suite skills (Word, Excel, PowerPoint, Outlook, OneNote)
- Strong organizational, communication skills
- Natural drive to lead strategic projects and to be a point of reference for the rest of the team
- Team player attitude with ability to work effectively in cross-functional teams

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation