Resort Team Leader

Permanent Intermittent
- 40 Hours

**Salary**
- Excellent

**Country**
- SPAIN

**What you will be doing...**

We have fantastic opportunities to join our **Jet2holidays **Management Team as a **Resort Team Leader** starting in September

Our Resort Team Leaders are **present **for both our Resort Customer Helpers and customers during their holidays to **Take Responsibility** of any serious problems they may face.

**What will you do in the role?**

Reporting to the Destination Manager, you will **Work As One Team** with internal & external stakeholders to deliver VIP Industry Leading Customer Service. You will be provided with fantastic training to ensure you:

- **
Take Responsibility** of your Resort Customer Helper team and product quality in resort
- Work closely with our Resource and Planning team in the UK to create the weekly roster for your Resort Customer Helpers to maximise **Jet2holidays** presence in our hotels at the optimum time
- Hold monthly **coaching, development** and **training** sessions with your team of Resort Customer Helpers
- Analyse team performance, customer satisfaction results and manage any customer escalations using our in-house **digital **systems
- Effectively motivate your team and address any performance issues before they escalate

**What are the key skills / experience you’ll already have?**
- Previous Team Leader or **Supervisory **experience, ideally gained within the travel industry
- A genuine** passion** to **inspire** and **motivate** your team to exceed results
- An excellent understanding of VIP customer service and the skill to impart this on to your team
- The confidence to handle a variety of customer facing situations and make considered decisions at managerial level in tight timeframes
- The ability to positively address any performance issues within your team, in line with company policies and procedures

**What can we offer you?**

We have been recognised as one of the **Top 50 Best Places to Work in the UK **on **Glassdoor **and offer our valued colleagues a range of benefits including:
Fully paid training, uniform & IT equipment
- Local employment contract
- Competitive salary, with annual pay review
- Monthly Car Allowance
- Monthly 1-1 meetings with the Destination Manager
- 44 days holiday entitlement per annum (including Public Holidays)
- 3 x salary life assurance
- Generous Discretionary Profit Share Scheme
- Recommend a Friend bonus scheme

Our Resort Team Leaders working hours are rostered in line with your teams needs. As such, you will have a flexible approach to work, including early starts, late finishes & weekend working.

As we employ on local employment contracts, ideally you will already hold full **right to work documents** for Spain and be living in Costa del Sol or willing and able to source your **own accommodation **and **required documents.**

Due to the level of travel required in the role, you will already be a **driver** with access to your **own vehicle **which you are able to use for work purposes. **Travel expenses are reimbursed.**

We offer an** excellent remuneration package** with **fantastic opportunities** **for progression **in a growing business.

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

**Division**
- Jet2holidays

**Careers With Us**
- Holidays Operations

**Careers Dept**
- Overseas roles in Destination

**Careers Team**
- In Resort

**Business Area**
- Jet2holidays

**Team**
- Overseas

Resort Team Leader - Costa del Sol | Jet2holidays