Noc L1 Engineer

**Giesecke+Devrient (G+D)** is a global company dedicated to securing the digital world. From secure payments and ID solutions to cutting-edge connectivity and data protection, our technology is essential to everyday life in an increasingly digitalized world. **Are you passionate about IT operations, troubleshooting complex systems, and delivering top-notch support in a global environment?** At G+D, we're looking for a **Level 1 Operations Engineer** to join our **Network Operations Center (NOC)** in **El Prat de Llobregat** and help ensure the stability, availability, and performance of critical services for customers around the world. As a global leader in security technologies, we provide innovative solutions that protect payments, identities, connectivity, and data. Millions of people rely on G+D every day, and our NOC team plays a key role in keeping everything running smoothly.

**What will you do?**:

- Act as the first point of contact (Service Desk) for technical support to global customers.
- Monitor systems and infrastructure using dashboards and supervision tools to detect incidents in real time.
- Create, resolve, and escalate tickets (incidents/requests/problems) via **ServiceNow**, in accordance with SLAs.
- Maintain proactive and clear communication with clients throughout the incident lifecycle.
- Support user and access management, and coordinate scheduled maintenance windows.
- Assist with technical tasks such as data import and system checks in **Linux environments**.
- Work closely with other technical teams to ensure fast issue resolution and continuous improvement.

**What we are looking for?**:

- Customer-focused mindset with strong verbal and written communication skills.
- Fluent English and French (spoken and written) - will be assessed during the interview.
- Previous experience in **Help Desk or Service Desk** environments.
- Familiar with monitoring tools and **ticketing systems** like ServiceNow.
- Basic understanding of **Linux** systems and command-line operations.
- Problem-solving attitude, attention to detail, and eagerness to learn in a fast-paced environment.
- Willingness to work in **rotating shifts (24/7 coverage)**.

**What’s great about working with us?**:

- ** Culture and Diversity**: A people-oriented workplace with an international team, strong team spirit, and inclusive values. Equal Opportunity Employer and LGBT+ friendly.
- ** Global Reach**: Be part of a multicultural environment, supporting critical infrastructures for clients across the globe.
- ** Tech-Driven Projects**: Involvement in service operations that support digital banking, telco, and IoT security services.
- ** Learning and Growth**: Gain exposure to ITIL practices, global tools, and continuous on-the-job training.
- ** Comprehensive Benefits**: Permanent contract, in-house parking, and flexible compensation (private medical insurance, transport vouchers, childcare support, training ).
- ** Facilities**: On-site canteen with subsidized breakfast and lunch menus, including fresh, healthy options.
- ** Strategic Location**: Our site in **El Prat de Llobregat** is easily accessible by car or public transport (Bus 88, 110 and PR4 from El Prat; Metro L10 - Riu Vell from Barcelona).

**Explore what makes G+D unique**
**Check out this video**:G+D**:
**Contact**:
**HR Team Spain***:
**JOB OFFER**

**Job Details**:
**Job Title**
NOC L1 Engineer

**Business Sector**
Giesecke + Devrient ePayments Iberia S.A
C/ 114 nº 27
Polígon Pratenc

**Requisition ID**
25378

**Location**
Prat de Llobregat (Barcelona), Barc, ES

**Career level**
Con experiência

**Job Type**
Tiempo completo, Trabajo por turnos

**Contact**
HR Team Spain