Service Level Agreement Project Manager

hace 9 horas

Córdoba Córdoba provincia, España HITACHI ENERGY SPAIN, S.A.U. A tiempo completo

**Description**

As a Service Level Agreement Project Manager, you will be responsible for delivering and fulfilling contractual scope under Service Agreements. Your role involves optimizing profitability through up-sales, cost management, and proactive planning. Proactively look for up-sales opportunities and build and maintain Customer excellent relationship as trusted advisor through proactive interactions, reviews and site visits beyond the contractual deliverables.

**Your responsibilities
- **Contractual Compliance**: Understand and adhere to contractual obligations, scope, and terms. Deliver the contract scope on time and with the required quality. Ensure committed service levels are met.
- ** Proactive Planning and Communication**: Plan interventions with the customer, managing delays and cancellations as per contract conditions. Maintain regular communication with the customer and key stakeholders. Organize face-to-face meetings to understand customer needs and identify up-sales opportunities.
- ** Cost Optimization and Margin Improvement**: Optimize costs without compromising health, safety, environment (HSE), or quality. Invoice additional works and materials as per contract terms. Consider inflation indexes during invoicing.
- ** Documentation and Reporting**: Properly document performed works and activities using internal tools and templates. Highlight areas for improvement in customer reports based on asset condition data and reliability assessments.
- ** Business Development**: Proactively identify additional business opportunities through up-sales and variation orders. Maintain excellent relationships with customers beyond contractual deliverables.
- ** Renewal and Sales Support**: Approach customers for contract renewals and scope expansion. Support sales of new service agreements by defining value propositions and considering special tooling and costs.

**Your background**
- Technical knowledge in High Voltage equipment and apparatus.
- Project Management skills.
- Strong and proactive communication abilities.
- Sales and upselling experience

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