Program Manager

If you want to help shape future policies and that enable hundreds of millions of search users find the trustworthy information they need and to take on a problem with real societal impact, this is the team you’re looking for

Microsoft's mission is to empower every person and every organization on the planet to achieve more and we believe that artificial intelligence will play a critical role in accomplishing that mission. The Microsoft Bing team is responsible for delivering the highest-quality search experience to 500M+ monthly active users around the world in Microsoft. Beyond our first-party product, other search engines such as Yahoo, DuckDuckGo, Ecosia, and even new startups like Neeva depend on us as well. Within all of these experiences users need to be safe. This is where the Defensive Search Initiative comes in.

As a team, we leverage the diverse backgrounds and experiences of passionate engineers, scientists, and program managers to help us realize our goal of making the world smarter and more productive. We believe great products are built by inclusive teams of customer-obsessed individuals who trust each other and work together closely. We collaborate regularly across the company both to find the technology breakthroughs from groups like Microsoft Research to infusing AI into the rest of Microsoft products like Office and Azure.

**Responsibilities**:
The Bing team is looking for a Program Manager to broader our efforts to analyze online content-based threats like misinformation, to cross reference this with other information, and to drive both short and long-term product improvements.

In this role, you will use qualitative (customer feedback, user research, external data sets) and quantitative (data analysis) to assess both existing and emerging content-based threats. You will continuously learn about state-of-the-art machine learning and information retrieval. You will work closely with engineers, scientists, and operations teams to advance the organizations’ understanding of the threat landscape, refine and shape future policies, and to drive improvements. With a strong understanding of the problems, you will drive immediate operational initiatives as well as craft a roadmap for long term success.

This will include:

- Understanding current user needs and gaps by doing opportunity analysis in the problem domain.
- Bringing empathy to design unique solutions to customer scenarios.
- Defining individual project goals and success metrics.
- Building and delivering threat assessments which articulate the problem to others.
- Navigating a complex landscape with sometimes conflicting principles.
- Providing requirements to backend platform, front end UX, and operations teams.
- Communicating risks and progress to project stakeholders including executives.
- Leveraging your superb interpersonal skills to collaborate and execute with a diverse team.
- Prototyping and data mining the web using AI toolkits.
- Proposing new policies and metrics to shape the future of search.

Lastly, you will have opportunities to represent your team’s work, both internally to other product teams, and externally to the search and academic communities, in partnership with PR and marketing.

**Qualifications**:**
Required Qualifications**
- Program/product management, technical leadership or equivalent experience.
- Undergraduate (or above) degree in computer engineering, computer science, statistics or related field, or equivalent hands-on experience working on a software product.
- Good understanding of the basic concepts of machine learning (such as model training lifecycle, model evaluation using precision/recall/accuracy, etc).
- Proven ability to work autonomously in an ambiguous environment.
- Proven communication skills, customer empathy, and problem-solving abilities.
- Demonstrated ability to mine data and to find patterns using analytical skills.

**Preferred Qualifications**
- Demonstrated ability to make connections between disparate events and data.
- Background in either security or content moderation.
- Experience running operations teams.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.