IT Support Engineer
hace 2 días
**Job Summary**:
**Key Responsibilities**:
- Troubleshoot and resolve basic hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, and peripheral devices.
- Escalate complex issues to L2/L3 support teams as necessary.
- Log all support requests and incidents in the ticketing system accurately.
- Assist with onboarding and offboarding IT setup for users.
- Follow standard operating procedures and ensure adherence to company IT policies.
- Perform routine system checks and maintenance tasks as needed.
- Provide remote support to users across different locations.
**Requirements**:
- 2-3 years of experience in IT support or helpdesk role.
- Basic understanding of computer systems, mobile devices, and other tech products.
- Familiarity with Windows 10/11, Active Directory, Office 365, and remote desktop tools.
- Good communication and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- IT-related diploma, degree, or certifications (CompTIA A+, Microsoft MTA, etc.) is a plus.
**Preferred Skills**:
- Experience with ITSM tools (e.g., ServiceNow, Zendesk, JIRA).
- Basic understanding of networking concepts (IP, DNS, DHCP).
- Exposure to ticketing systems and SLA management.
Work Location: In person
Expected Start Date: 02/06/2025
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