Service Delivery Agent

hace 7 días

Marbella, España Emprego ES A tiempo completo

We are a global integrator who provides digital lifestyle solutions to retailers across the world, including centralized service dispatch, SLA contract management, and project management.

Our Headquarter is located in Geel, Belgium with resources located throughout EMEA, North America and APAC. Every year we assist numerous clients across the globe to move forward with international and cross-border new investments and deployments with confidence. Meanwhile, our Service Delivery team provides high quality remote assistance and onsite support.

We are continuously looking for motivated employees who want to grow and develop together with the company. For our new office in Malaga, we are looking for a Service Delivery Agent.

As Service Delivery Agent, you will:

- Learn about the project and client specifics and processes
- Diagnose and troubleshoot Digital Signage software and hardware issues
- Daily reflection of the requests in a centralized business system
- Dispatch to local country technicians and coordinate their work
- Internal and external escalations according to company procedures
- Provide general assistance for the Support team

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