IT System Engineer

hace 1 semana


Madrid, España Daikin Europe Spain IT A tiempo completo

We also consider SAP CRM or ERP background profiles that want to shift and learn SAP Sales and Service Cloud.

**Responsibilities**:

- Implement, configure, and customize SAP Sales and Service Cloud solutions to meet specific client requirements.
- Collaborate with sales, service, and external IT teams to understand business needs and translate them into technical solutions.
- Provide technical support and troubleshoot issues related to SAP Sales and Service Cloud.
- Develop and execute project plans, ensuring timely delivery within budget.
- Train end-users and technical staff on the use and best practices of SAP Sales and Service Cloud.
- Perform system performance analysis and suggest improvements to optimize operations.
- Stay updated with the latest features and updates of SAP Sales and Service Cloud.
- Document configurations, processes, and procedures related to SAP Sales and Service Cloud.

**Requirements**:

- Bachelor’s degree in Computer Science, Systems Engineering, Business Administration, or related fields.
- Minimum of 3-5 years of experience in the implementation and support of SAP Sales and Service Cloud.
- Deep knowledge of sales and service processes and how they integrate with SAP solutions.
- Experience in configuring key objects in SAP Sales and Service Cloud such as accounts, contacts and service activities ( Interaction Center).
- Effective communication skills to work with cross-functional teams and end-users.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Analytical skills and attention to detail to identify and resolve technical issues.
- Relevant SAP certifications are a plus.

**Desired Skills**:

- ERP Backend knowledge ( S4 ).
- Experience with other SAP solutions and their integration with SAP Sales and Service Cloud.
- Knowledge of agile methodologies and project management.

**What can we offer?**
- Great work environment
- Homework 2 days per week
- 23 days of annual holidays + 86 hours of own affairs (more flexible as you can take hours instead of full days).
- Lunch Tickets (Sodexo)
- Health Insurance
- Fruit at the office
- Office very well connected (in C/Orense)
- Challenging projects and lots of learning possibilities


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