Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.
JLL supports the Whole You, personally and professionally.
Here's a comprehensive job description for an Assistant Facilities Manager role within a global client account at JLL, incorporating the aspects you mentioned:
**Title**: Assistant Facilities Manager - Global Client Account
**Location**: Spain, Madrid
**Job Summary**:
**Key Responsibilities**:
**Facilities Management Operations**:
Oversee day-to-day facilities management operations for the global client account
Ensure compliance with health, safety, and environmental regulations
Manage and coordinate maintenance, repairs, and renovations
Develop and implement facilities management policies and procedures
Monitor and analyze facilities performance metrics
Coordinate with vendors and service providers to ensure high-quality service delivery
**Team Leadership**:
Lead and manage a diverse team of facilities management professionals
Provide mentorship, training, and development opportunities for team members
Conduct regular performance evaluations and set clear objectives for the team
Foster a collaborative and inclusive work environment
Ensure effective communication and coordination within the team
**Stakeholder Management**:
Act as the primary point of contact for senior client stakeholders
Build and maintain strong relationships with key decision-makers
Regularly communicate project updates, performance reports, and strategic recommendations
Proactively address client concerns and resolve issues in a timely manner
Collaborate with internal JLL departments to ensure seamless service delivery
**Service Optimization and Revenue Growth**:
Identify opportunities for service improvements and cost efficiencies
Develop and implement strategies to optimize facilities management processes
Analyze market trends and client needs to propose new service offerings
Collaborate with the sales team to identify upselling and cross-selling opportunities
Contribute to the development of proposals and presentations for contract renewals and expansions
**Financial Management**:
Assist in budget preparation and management for the client account
Monitor and control expenses to ensure projects remain within budget
Identify cost-saving opportunities without compromising service quality
Prepare and present financial reports to senior management and clients
**Continuous Improvement**:
Stay updated on industry best practices and emerging technologies in facilities management
Implement innovative solutions to enhance operational efficiency
Lead change management initiatives to drive continuous improvement
Encourage and facilitate knowledge sharing within the team and across the organization

**Qualifications**:
Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field
5+ years of experience in facilities management, with at least 2 years in a leadership role
Strong knowledge of facilities management principles, practices, and technologies
Proven track record in managing large-scale client accounts
Excellent leadership and team management skills
Strong communication and interpersonal skills, with the ability to interact effectively with senior stakeholders
Analytical mindset with a focus on process improvement and optimization
Proficiency in facilities management software and Microsoft Office suite
Project management certification (e.g., PMP) is a plus
IFMA certifications (e.g., FMP, CFM) are highly desirable
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
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