Client Experience Senior Associate

**Company Description** Are you ready to trade your job for a journey? Become a FlyMate**

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you

**Who we are**:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
**Job Description** Client Experience Senior Associate (EMEA) - Spanish & English Fluent | French a Bonus**:

- Hybrid | Based in Valencia (preferred)_ - We’ll also consider superstars near **Barcelona, Madrid, Alicante, Seville or Malaga**:

- Full-time_

**Join the team transforming global payments - and having fun doing it.**

At **Flywire**, we’re not just solving payment problems - we’re helping people and businesses move money globally with ease and confidence ✨

You’ll work closely with our Relationship Managers, Payment Operations and Payment Experience teams to help clients get the most out of Flywire. This isn’t just support - it’s strategic, empathetic and all about making things smoother for everyone

What you’ll be doing:

- Tackling complex queries with empathy and confidence - you’ll be the calm in the chaos
- Becoming an expert in all things Flywire so you can help clients get the best from our platform
- Spotting trends and issues before they become problems - you’re proactive like that ️‍️
- Collaborating across teams to resolve issues and improve processes
- Owning follow-ups and keeping clients in the loop until things are sorted
- Taking part in exciting internal projects and mentoring newer team members
- Staying curious - keeping up with updates and always learning
- Making Flywire even better through your ideas, insight and initiative

**Qualifications**
What we’re looking for:

- You speak **Spanish and English fluently** - with strong written and verbal communication
- ** Business-level French**? That’s a big plus
- 2+ years' experience in a customer-facing support role - ideally in tech or finance
- You love helping people and thrive in a fast-paced, problem-solving environment
- You’re a team player who’s culturally aware and empathetic when supporting global clients
- You’re analytical, detail-oriented and not afraid to dive into data
- Flexible with working hours (occasional holidays included) - we support a global client base
- Comfortable with tools like **Zendesk, Google Suite and Looker**

Location details:
Our **Valencia office** is our top pick - we love seeing our team in person and collaborating face to face
But if you're based near **Barcelona, Madrid, Alicante, Seville or Malaga** and you’re a perfect fit - we’re all ears. Superstar talent is always welcome ✨

✨ Why you’ll love it here:

- A collaborative, inclusive team that supports your growth
- The chance to shape the future of client experience in a fast-growing global company
- A company that celebrates your wins - big and small
- Opportunities to grow your career and work on meaningful projects Work hard, laugh harder - we genuinely have fun doing what we do

**Additional Information** What We Offer**:

- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
- Digital Disconnect Days
- Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers)

**Submit today and get started**

We are excited to get to know you Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Part