Customer Experience Consultant

Description and Requirements

About Us
At Junior Adventures Group we're passionate about adding depth and richness to children's lives beyond the school curriculum. Our global reach gives us access to the best educational practices and frameworks in the world which ensures every child is supported to reach their full potential.

We care for more than 50,000 children across 450+ partner schools in Australia and our team of vibrant, engaging, and empowered individuals is united by a commitment to bring joy and a sense of belonging to all children.

About Our Team
We're vibrant, passionate, caring and fun - and we're not just throwing some buzz words around Look forward to awards nights, reward and recognition, and an amazing Team with a great sense of humour.

Every day is a new Adventure as we handle a mix of straight forward, unique, and complex enquiries. Get you thinking hat ready as you join a Team who solves the important problems our customers face.

Going through a period of positive change, we are working to do things better and are looking at feedback from the ground up. Full of ideas? Know a faster, better, easier way to do things? Keep that thinking hat on as you help drive a streamlined process while getting a sense of accomplishment from implementing your ideas and making a difference.

We should also mention there are dogs in the office...

About the Role
You love talking to people Demonstrating JAG's core values in your day-to-day work - you're considerate, passionate, courageous, and want to make a difference

What will your day look like?
Interacting with internal stakeholders regarding accounts and account queries from our customers.
Sharing what's going on at the childcare services, from an internal JAG perspective, and from our customer's perspective.
Understanding of the Australian Child Care Subsidy, and how this affects our customers (this is covered in your learning adventure).
Giving pats to our four-legged friends in the Team

Important to note
Located in Camberwell on Toorak Road
Working on a rotating roster, with shifts ranging from 8am-4pm - 12pm-8pm (eastern daylight savings time) or 11am-7pm (eastern standard time)
Hybrid working options - we'll tell you more during your interview

About You
Experience in a customer service environment
Great rapport building skills
Excellent written and verbal skills

Why join JAG's Customer Service Team?
Career development and self-paced learning - After induction your learning journey is exactly that - yours. If you want to learn new things, we have lots of growth opportunities, and if you're happy in your role, you can stay right there.
Flexible work life balance - Working in our Team offers great flexibility and excellent opportunities to achieve a sustainable work-life balance: Monday to Friday.
Quarterly awards nights - Come celebrate your achievements from the last quarter with prizes for top-tier performers
Exclusive benefits and reward program as part of our ongoing commitment to our people. Our rewards program includes exclusive special offers and fantastic discounts on movie tickets, theme parks, experiences, dining, travel and much more
We value our Team members for who they are, as they are, with an inclusive and progressive mind-set - we assess what counts to ensure people from all walks of life are considered for our roles.

At Junior Adventures Group, safeguarding children is our top priority. As part of our recruitment process, we conduct thorough background checks, reference checks and appropriate screening on all potential employees to ensure that they share our commitment to safeguarding and have not been involved in any activities that could put children at risk.