Senior Manager, Experience Design, B2B

**Job Description**:
Senior Manager, Experience Design, B2B

Excellence in news demands excellence in our customers’ experiences. Our Experience Group brings together Product, UX, Technology, Program Management, and Customer Research with a single purpose: to connect people to our content, tools and services that matter most when they need it and where they need it by creatively defining and building connected, innovative and sustainable experiences and products that is customer led and data informed.

We are looking for a Senior Manager, Experience Design, B2B to set the direction and standards for design across Dow Jones’ B2B portfolio, which includes Factiva, NewsPlus, Risk & Compliance and any new PIB related products.

As Senior Manager, Experience Design, B2B, you will collaborate with design, product, technology, marketing, data, customer insights, and advertising teams to elegantly solve problems for users while driving business value. In this hand-on role, you will help support designers as well as directly contribute to solutions in a fast-paced environment.

This role will report directly to the Creative Director, DJ.

Overview

The Senior Manager, Experience Design, B2B will contribute to the ideation and evolution of our consumer products, ensuring we are customer-focused and that our visual vocabulary, interaction patterns, and design system enable the mission and communicate the voices of our consumer brands.

As Senior Manager, Experience Design, B2B you will be responsible for supporting the recruitment, development, and mentoring of a strong design team within the department, creating a culture of excellence in ideas and execution, collaborating across departments and creating connections across DJ through regular communications and reports.

**Responsibilities**:

- Support creative thought leadership and visual design for all B2B products, combining industry best practices and methodologies, metrics, and analytics with your expertise.
- Connect the dots across various project teams, the Design System team, and Product and Engineering and identify opportunities for collaboration
- Ensure that design solutions support specific business goals
- Communicate and implement the larger Experience strategy in the work done by the B2B Design teams
- Lead the design team in ideation and concept explorations, partnering with Product, Engineering, Experience Architecture and other internal partners to shape the experience of consumer-facing products
- Contribute hands on sketches and concepts to guide the team, assisting in project deliverables when needed
- Support brainstorming meetings and creative sessions
- Partner with peers to create a connected experience across the Dow Jones’ portfolio of B2B products, including Factiva, NewsPlus and Risk & Compliance
- Meet with stakeholders and upper management to get input and communicate strategies and solutions
- Regular meetings and coordination with Product and Engineering, including timelines and resource management
- Manage the workload of your team and provide regular updates on projects, team status, and resourcing
- Guide the team to deliver projects that are creatively exceptional and technically impeccable.
- On time delivery of UX and creative deliverables
- Hands on work as required

**Requirements**:

- Degree in design, computer science, human factors or equivalent work experience.
- Design professional with 10 or more years of relevant work experience.
- 7+ years in previous leadership roles and can effectively oversee the quality and efficacy of our digital team’s work.
- Experience working in an Agile environment.
- Experience working with Design Systems.
- Expertise in Figma.
- Strong conceptual skills and a deep knowledge of the digital landscape.
- Demonstrated ability to design inspiring new solutions to challenges, often in collaboration with end users and stakeholders.
- Proven experience in design direction.
- Experience working with and designing for large-scale publishing and data-rich systems
- Experience working with multiple types of users with different needs and goals.
- Excellent facilitation, brainstorming and collaboration skills.
- Excellent communication and reporting skills.
- Experience building and mentoring teams.
- Familiarity with WCAG accessibility standards and compliance.

Business Area: TECHNOLOGY - PRODUCT DEVELOPMENT

Job Category: IT Development Group

Union Status:
Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a so