Paralegal Admin Support Specialist

**Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC. Carrying over 154 m guests p.a. on more than 2,400 daily flights from 82 bases, the group connects over 200 destinations in 40 countries on a fleet of over 475 aircraft, with a further 210 Boeing 737’s on order, which will enable the Ryanair Group to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 34-year safety record. Ryanair is Europe’s greenest cleanest airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to the other Big 4 EU major airlines.**

Ryanair Labs Madrid is one of the technological hubs of Ryanair, located in the heart of Madrid.

**_
The role_**

At Ryanair, our significant growth has led to more support and advice being sought from our Customer Service Legal team.

We are currently recruiting for an enthusiastic Paralegal Admin Support Specialist to support the management, coordination and processing of consumer legal claims by our in-house Paralegal team across several different jurisdictions.

**_
What are we offering?_**

This is a great opportunity to be part of a busy Customer Service Legal team at Europe’s number one airline, be involved in strategic decision-making, and gain significant exposure to both internal and external senior stakeholders and a real breadth of legal experience in a multicultural environment.

The position will be based at our inner-city office in Madrid.

**Requirements**:
**Skills/Experience**:

- Fluency in English, both written and spoken.
- **Native or Advanced Italian or German level.**:

- Excellent organizational, written and verbal communication skills.
- Ability to interpret and appropriately action Court and other legal correspondence.
- Detail orientated; ability to complete large volumes of work quickly.
- Willingness to work independently and as part of a team.
- Good knowledge of Microsoft Office suite.
- Energetic and enthusiastic individual looking to thrive and progress in an expanding company

**Desired Skills/Experience**:

- Legal or other tertiary qualification
- Previous experience in a similar Legal or Customer Service role would be an advantage

**Tasks**:

- Supporting the Paralegal team in closing legal cases
- Gathering evidence and preparing legal files
- Helping with the management of the case load to assist our internal and external legal teams in the preparation of cases
- Responding to written legal correspondence in line with the Customer Service Department’s service levels and procedures
- Understand and interpret legal claims and court correspondence
- Working to tight deadlines in a dynamic environment
- Liaising with Lawyers, Courts and Legal Bodies on a regular basis
- Reporting and communicating to management any problems which arise as well as solutions to overcome them
- Providing regular support to our Customer Service Legal team on EU261 legislation, case law and any other consumer law matters, keep records, databases and systems up-to-date, and ensure the timely payment of legal claims
- Occasional ad hoc duties will be required to support the team
- This role is Madrid-based so as to support the team on-site

**Benefits**

Working in Ryanair Labs Madrid is an opportunity to join our digital development team at an exciting time with an ambitious road map to become digital leaders and pioneers.

**Benefits**:

- Permanent contract
- Hybrid model of work, possibility to work from home 2 days a week
- Staff travel discounts from day one
- Office in the beautiful City Centre
- Amazing atmosphere, Game Room
- Referral bonus system