Sr Claims Adjuster

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the Role

What you need to know

To handle a Property Claims portfolio with timely and accurate resolution, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.

**Responsibilities**:

- Managing claims within authority limits and providing a consistently strong standard of customer service.
- Create a local and international losses report, including multinational accounts procedures.
- Participate in internal and external meetings with partners/brokers/reinsurers/providers/etc.
- Ensuring effective vendor management.
- Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
- Support a client review in Profit Center meetings.

Accountabilities:

- Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense for claims of low to high complexity.
- Financial control through consistent reserve and other financial transaction discipline.
- Accurate and consistent policy interpretation against claims of intermediate to high complexity.

What we are looking for
- Strong written & verbal communication - Portuguese/English
- Time management - ability to manage & prioritize workload and diary management.
- Ability to contribute effectively within a team environment.
- Ability to work with claims stakeholders to effectively direct claims strategy
- Good knowledge in technical claims topics (Property, Energy and SME Risks)
- Policy language skills enabling accurate and consistent policy wording interpretation.
- Ability in negotiation, mediation and alternative dispute resolution.
- Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Seguros Brasil S.A.