Customer Engagement Strategy Partner

hace 5 días

Barcelona, España Novartis A tiempo completo

**Summary**:
The Customer Engagement Strategy Partner co-creates with the Therapeutical Area (TA) to maximize our impact, performance and customer engagement by identifying business opportunities & risks, generating actionable insights and implementing new CE solutions, ways of working, and mindset.

Acting as the strategic interface between Business Excellence & Commercial Execution (BECE) and the business, this role identifies opportunities, translates insights into action, and implements innovative solutions and ways of working that enhance how we engage with customers and deliver on our purpose.

**About the Role**:
**Location**: Madrid or Barcelona. #LI-Hybrid

**Key Responsibilities**:

- Drive sales performance and revenue growth for TA priority brands by identifying needs, opportunities, and risks.
- Generate strategic insights and propose actions to mitigate risks and create business impact.
- Contribute to Go-to-Market planning based on disease area insights and local market dynamics.
- Align with TA on sales targets, Promogrids, and commercial execution KPIs for each cycle.
- Analyze call plan and target achievement to recommend improvements in sales structure and Promogrids.
- Promote data culture and act as the interface between Data & Analytics and the TA.
- Integrate the customer engagement framework into operational processes to enhance customer engagement models.
- Implement and promote Account 360 to optimize resources and impact on priority accounts.
- Consolidate the path to commercialization excellence through continuous performance monitoring and collaboration.

**Essential Requirements**:

- Degree in Business, Marketing, Life Sciences, or related field.
- Experience in strategy roles of at least 3 years. Background in marketing, with exposure to strategic planning and execution. Consulting background with exposure to pharma or operational marketing is a plus.
- Cross-functional experience in areas such as Marketing, Sales, Value & Access, or Commercial Excellence
- Ability to understand therapeutic area (TA) dynamics, market positioning, and resource allocation.
- Proven ability to work with brand teams, account management, and internal stakeholders. Strong interpersonal skills to act as a business partner and represent BECE within the TA.
- Fluent communication in Spanish and English.

**Benefits and Rewards**:
Company Pension Plan, Life and Accidental Insurance, Meals Allowance or Canteen in the office, Flexible working hours. Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Novartis Life Handbook

**Commitment to Diversity and Inclusion / EEO**

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Division

International

Business Unit

Innovative Medicines

Location

Spain

Site

Barcelona Gran Vía

Company / Legal Entity

ES06 (FCRS = ES006) Novartis Farmacéutica, S.A.

Alternative Location 1

Madrid Delegación, Spain

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

  • Partner Customer Success Manager

    hace 2 semanas

    Barcelona, España Qlik A tiempo completo

    **What makes us Qlik?** A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...

  • Director Global Digital Customer Engagement

    hace 2 semanas

    Barcelona, España AstraZeneca A tiempo completo

    The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team. The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...

  • Partner Engagement Manager

    hace 2 semanas

    Barcelona, España Gelato A tiempo completo

    **Job Title**: Partner Engagement Manager **Location**: London, Barcelona, Madrid, Oslo or Boston **Benefits**: Private Health Care, Share options **About Gelato** Gelato has built the world's largest and most global network for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of...

  • Marketing Strategy

    hace 22 horas

    Barcelona, España Amadeus A tiempo completo

    Job Title Marketing Strategy & Programs ManagerSummary of the role: The Marketing Manager is responsible for managing and executing the regional marketing plan to drive awareness, visibility, and lead generation for Amadeus Hospitality solutions. This role localizes global marketing strategies for assigned markets and partners closely with Sales to deliver...

  • Solution Architect Dynamics Customer Engagement

    hace 2 semanas

    Barcelona, España Avanade A tiempo completo

    About the role As a Dynamics 365 CE Solution Architect, you are responsible for successful scoping and delivery of Customer Engagement projects to Avanade clients through organization, management and monitoring of people, methodologies and technologies throughout the project life cycle. Furthermore, you will work closely together with our Business...

  • Customer Engagement

    hace 5 días

    Barcelona, España Novartis A tiempo completo

    **Summary**: The Customer Engagement & Operations Lead holds a holistic vision of our company's marketing head office and field teams. This role has a comprehensive understanding and direct contact with global processes and projects, hence, plays a strategical role when it comes to the coordination and management of the Business Excellence and Customer...

  • Marketing Strategy

    hace 4 días

    barcelona, España Amadeus Hospitality A tiempo completo

    **Job Title**Marketing Strategy & Programs Manager**Summary of the role:**The Marketing Manager is responsible for managing and executing the regional marketing plan to drive awareness, visibility, and lead generation for Amadeus Hospitality solutions. This role localizes global marketing strategies for assigned markets and partners closely with Sales to...

  • SAP Ixp Intern

    hace 11 horas

    Barcelona, España SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Director of Breast Cancer Customer

    hace 6 días

    Barcelona, España Novartis A tiempo completo

    A leading global healthcare company is seeking a Director of Customer and Content Strategy for Breast Cancer in Barcelona, Spain. In this pivotal role, you will develop top-tier marketing experiences for healthcare professionals. Candidates should have a minimum of 10 years in pharma/Biotech, with significant experience in customer experience strategies and...

  • Director, Customer

    hace 6 días

    barcelona, España Novartis A tiempo completo

    Director, Customer & Content Strategy - Breast Cancer We’re a team of dedicated and smart people united by a drive to achieve together. Are you ready to make a significant impact in the oncology space? Join Novartis International as the Director – Customer and Content Strategy – Breast Cancer and lead the charge in developing best‑in‑class...