Area Business Manager, Lama

**Description**:
**Location**: Lama - Kara

**About the role**:
The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

**What you would be expected to do**:
**Hire & retain Energy Officers**:
Hire, train and maintain a team of at least 40 Sun King Field Sales Executives in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable sources of energy in their areas.

**Training of Field Sales Executives**:
Provide training to the Field Sales Executives: on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully equipped and managed professionally, demonstrating integrity, ethics, and professionalism while dealing with customers.

**Provide role clarity to Field Service Executives**:
Provide complete clarity to Field Service Executives related to their day-to-day tasks, sales & collections plans, routes and targets; this includes ensuring Field Service Executives have a pre-arranged sales route/area to sell in, they demonstrate and sell Sun King products, and they have the confidence to present and resolve basic customer queries on the spot. They have access to the Area Business Manager in case of questions and concerns.

**Daily field visits**:
Have a weekly touchpoint with every Field Sales Executive in your area - either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues the Field Sales Executives face and report them to your Sales Manager every week. Ensure that the first five sales of each Field Sales Executive are made along with the Area Business Manager in the area by each Field Sales Executive to ensure that each Field Sales Executive as full grasp of the core sales and collection process.

**Work with Field Sales Executive**:
Conduct joint fieldwork with a group of Field Sales Executives to provide sales and collection training weekly and drive EO engagement. This includes doing night activations from 6.30 PM to 9.00 PM, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.

**Exceed your sales & collections targets**:
Meet or exceed sales and collection targets established on the 2nd of every month by your Sales. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and confirmed with your Sales head.

**Drive robust field sales processes**:
Review collection progress with your team daily and provide adequate training to drive better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse if the customer defaults.

**Resolve customer issues**:
Provide world-class customer service to your customers regarding product delivery, training on using and making payments, installation, and after-sales warranty issues. Ensure that you work with your Field Sales Executives to establish clear expectations and processes to resolve all customer issues within 24 hours.

**Review meetings with Field Sales Executives**:
Conduct weekly table meetings with Field Sales Executives and ensure that you have a Senior Sales person present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organise the meeting to have maximum attendance and progress. Recognise outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.

**Grow Retail presence**:
Ensure the retail network in your Area grows with the help of an Area Retail Coordinator hired under you. Ensure all retail-related activities are followed per process, and the base of high-selling retailers grows exponentially within your area of operation.
- Hold a Degree or Diploma in any educational background.
- Have at least two years of field sales experience in the same area. Preferably having worked in Micro-Finance, Banking or Telecom field sales roles.
- Are passionate about working with rural consumers and resolving their issues.
- Are process-oriented and able to work without supervision and mana