Data Center Rack Infrastructure Manager

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Infrastructure Delivery organization is looking for an Operations Manager with a successful, progressive career history in people management and tactical operations management. The team is responsible for the installation of fiber optic cabling and server racks across the Amazon data center platform.

Key job responsibilities

You will be responsible for managing group of technicians who are installing and building server rack capacity for our customers. You will be expected to travel within region for projects and to develop and maintain relationships with vendors and suppliers as advocate for Amazon around the world. You must be passionate about the Customer Experience, think and act globally and want to contribute to innovations in the area of Data Center Infrastructure.
- Managing and developing teams of technicians and engineers, providing both technical and leadership expertise and ensuring highest levels of performance.
- Delivering capacity to existing Data Centres
- Helping build and bring online new Data Centres
- Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
- Assisting & managing relationships with external vendors & contractors
- Liaising with internal teams & management groups
- Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centres
- Creating and maintaining metrics on all aspects of our Data Centres and utilizing those metrics to drive positive changes
- Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.

About the team
Diverse Experiences

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS
- An engineering degree or equivalent with 10+ years of relevant engineering or manufacturing operations experience, of which 3+ years in a people management experience, building & managing technical teams.
- Incident and Vendor management experience with Security and Health & Safety awareness
- Proven ability in driving and managing metrics/KPI's with a high degree of organization and detail-orientation
- Sound knowledge of Microsoft Suite ( MS Words, Excel, Project Visio and Power point) and Auto CAD)
- Ability to consistently deliver results despite competing priorities and distractions

PREFERRED QUALIFICATIONS
- Capacity planning and budgetary experience.
- Proven track record of success in delivering complex projects
- Ability to translate client requirements into technical specifications.
- Familiarity of Data Center server rack and network infrastructure