Customer Payments Graduate

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

**Customer Payments Graduate**

**Ebury Leon Office - Hybrid: 4 days in the office, 1 day working from home per week**

Ready to begin your career in a dynamic, international environment in Leon? Our Global Operations Centre is the perfect place for graduates and early-career talent to grow. You'll gain hands-on experience in financial operations, develop in-demand skills, and have access to clear career pathways in a supportive and collaborative team.

We are looking for a Customer Payments Graduate to join our Customer Payments team, reporting to the Customer Payments Manager. We are looking for someone who can ideally speak Spanish and English, although any other languages will be an asset.

This role is based in our Global Operations Centre and will require participation in a shift pattern rotation to cover our global operations across all timezones.

**What you'll do**
- Reconciliation of client funds and outbound payments received across Ebury's network of bank accounts, across all back office systems, in accordance with internal processes
- Investigation of unallocated and/or non-received funds, and rejection or escalation as required
- Funding client trades, where manual funding is required
- Verification of remitter bank account data
- Assign currency accounts to clients as requested, and in accordance with internal guidelines
- Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs
- Completion and verification of payment beneficiaries, in accordance with internal processes
- Complete allocated tasks with focus, and in a timely manner
- Communicate the status of tasks to colleagues and managers, and escalate problems swiftly, as needed
- Adhere to all internal policies, processes and procedures
- Management of payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT199, MT192, MT195/6 and MT999), in line with internal processes and SLAs
- Investigate non-received, short or returned payments, and process or escalate as required, in line with internal processes
- Process payment returns and rejections, in line with internal processes
- Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI

**What you'll need**
- University degree
- Working knowledge of desktop based office software such as MS office
- Proactive, with the ability to work within strict time-frames and under pressure
- Diligent, with good attention to detail
- Effective research skills with an ability to find solutions independently
- Good communication skills as well as a good level of English, both written and verbal
- Co-operative, and comfortable working in a team environment
- Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
- Motivated, with a desire to make Ebury a success

**Why Ebury?**
- **Competitive Starting Salary** with an **annual discretionary bonus**that truly rewards your performance from day one.
- **Dedicated Mentorship**:Learn directly from experienced managers who are invested in your success.
- **Cutting-Edge Technology**:Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
- **Clear, Accelerated Career Progression**:Defined pathways to leadership and specialist roles within Ebury.
- **Dynamic & Supportive Culture**:Work in a collaborative environment where teamwork and personal growth are prioritized.
- **Generous Benefits Package**:Access competitive benefits tailored to your location, which typically include health care and social benefits.
- **Central** Leon**Office**:A fantastic location with excellent transport links.

**Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury**

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**About Us**

**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won international