Associate, HR Shared Services

hace 6 días

Madrid, España IQVIA A tiempo completo

**Job Overview**
Provide HR administrative services in a customer-focused environment. Maintain confidentiality when handling sensitive personal and company information. Provide customer service support within the organization as the first point of contact for HR administrative-related issues.

**Essential Functions**
- Input data into Human Resources databases to reflect employee actions according to standard operating procedures (SOPs), service level agreements and quality and timeliness standards; contact managers and human resources staff as necessary to request missing information and resolve invalid data issues.
- Complete data maintenance and audit activities according to Service Level Agreements as related to data input to PeopleSoft HR.
- Conduct all activities according to Service Level Agreements (SLAs) related to hire administration including: employment letter/contract issue; PeopleSoft HR input; background screening activities; health-related screening as appropriate and administrative tracking and recording of related documentation including maintenance of employee files.
- File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file.
- Handle complex requests and escalate to relevant parties according to procedural guidelines.
- Share best practices with team members and management.
- Develop and document suggestions for new and improved processes including ideas regarding automated tools and/or procedural policies.
- Foster an environment of teamwork by assisting others in the team to ensure group meets all Service Level Agreements (SLA's).
- Participate in project activities as assigned by management.

**Qualifications**
- High School Diploma or equivalent Req
- 0 - 2 years customer service experience Req Or
- Equivalent combination of education, training and experience Req
- Knowledge of applicable company HR policies, administrative processes, systems and forms
- Excellent customer service skills
- Strong verbal and written communication skills
- Strong detail orientation with ability to analyze data and information
- Skill in accurate data entry. Keying ability of 60 words per minute or better.
- Ability to identify process improvement opportunities and implement change smoothly
- Ability to take direction within a team setting and complete team related work
- Ability to handle several projects simultaneously, either individually or in a team setting
- Ability to work in a high pressure, volume related environment
- Ability to establish and maintain effective working relationships with coworkers, managers and clients

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