Group Customer Service- Operations Manager

hace 1 semana


Bilbao, España Hays A tiempo completo

**Tu nueva empresa, misión y tu nuevo puesto**:
***
Conviértete en el Customer Service
- operations Manager de esta importante empresa industrial con fabricación propia ubicada en Logroño (La Rioja). Serás el responsable corporativo de desarrollar, implantar y mantener el modelo de servicio de atención al cliente para asegurar los compromisos operacionales que cualquier empresa del grupo haya asumido con un cliente. El sistema permitirá anticiparse a identificar posibles incumplimientos en un pedido o cualquier compromiso operativo controlando la cadena de suministro. Contarás con un equipo multisite internacional para garantizar el buen funcionamiento y se produzca de forma homogénea en todos los mercados operados por la compañía y para todos los productos. Deberás conocer la estrategia comercial y los objetivos en cada cliente y deberás ser proactivo en la identificación, comunicación y solución de sus problemas.

Asimismo, serás proactivo en construir unas relaciones interpersonales de valor con el cliente tendentes a un conocimiento profundo de su negocio y prioridades, a optimizar su satisfacción y, como resultado, a rentabilizar una relación duradera en dicho cliente. Tus responsabilidades requerirán una interlocución continua, natural y relevante con el resto de la función comercial e industrial, y para todas las filiales del grupo.

**Qué necesitarás para encajar con el puesto**

**Qué obtendrás a cambio**
***
Un puesto estable con recorrido profesional en empresa consolidada y en crecimiento.

**Tu siguiente paso



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