Technical Service Engineer

At Fortive, we believe in you. We believe in your potential — your ability to learn, grow, and contribute in meaningful ways. We believe in the power of great people working together to innovate and solve problems no one could solve alone. We build enduring partnerships with our customers and take on their challenges and opportunities as our own.

Your Impact

Partner with sales team to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP’s installed base. Work as part of a cross-functional work group under remote supervision and general direction, and in accordance with all applicable government laws, regulations and ASP policies, procedures and guidelines, this position will:
Manage all responsibilities of primary territory, including compliance and documentation requirements.
Schedule and perform the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory.
Performs and documents the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory.
Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service work required to support all products supported and serviced by Advanced Sterilization Products technical service business division.
Provide support to customers related to emergency service. Respond to customer requests for emergency service.
Determines cause(s), troubleshoots and takes corrective action.
Complete all assigned training and documentation requirements within assigned dates.
Devises project plans for the installation-planning phase of new equipment
Manage customer expectations on a regular basis before & after various interaction to ensure customer satisfaction
Complete all activities within the Service Management System through daily updates and documentation
Complete all processing of RMA returns to support individual usage of supporting parts and equipment
Manage personal “trunk” inventory and complete required audits to support thereof
Performs other duties assigned as needed

**Qualifications**:
Education / Degree, Job Experience and Qualifications Required

BS degree (or equivalent) in electronics, technology, computer science, electrical engineering or other related major, or related field.
Must have at least 4+ years of professional experience in areas such as Technical Service
Possession of a valid driving license B.

Key Skill / Knowledge Requirements

Good written and oral English skills are required.
Demonstrate excellence in providing customer service.
Highly motivated to achieve top level customer satisfaction in all accounts.
Ability to perform successfully in a matrix/team environment utilizing excellent verbal and written communication, time management and teamwork skills
Sense of Urgency, Teamwork, Customer Focus
Proficient with MS Office including Excel
Must be willing to travel overnight locally, regionally and nationally 35% of the time.

Physical Demands

Able to lift 36 kg to a height of 120 cm
Sitting/driving for long periods of time
Excessive standing, bending and kneeling.

Work Environment

Home office (10%) and hospital/surgery center environments (90%)
Adheres to customer protective, safety, and security protocols
Fortive is a global family of more than 20 industry-leading industrial growth and technology companies, united by a shared purpose: to make the world stronger, safer, and more effective by providing essential technology for the people who accelerate progress. Here, you get the excitement of a “startup” with the stability and predictability of an organization strongly grounded in its roots and with a proven track record of growth. There’s no limit to what you can learn, or the impact you can make: for you, for us, for growth. Come join our team at Advanced Sterilization Products (ASP) and be part of a global leader in infection prevention solutions for the healthcare industry. With advanced products, technologies, and workflows for medical sterilization and disinfection, ASP is dedicated to defending the lives of patients, families, healthcare workers, providers, and communities. Add your talent to our extraordinary team and help us in our mission to make healthcare safer for everyone. ASP is based in Irvine, California with core sites in Everett, Washington and Schaffhausen, Switzerland plus many more offices around the world.