Sla Contracts Administrator

hace 2 días

Alicante, España Harmonic Inc. A tiempo completo

**SLA Contracts Administrator** **Role Description** - We are seeking for an SLA Contracts Administrator to join our team to be based in Alicante, Spain. **What You Will Be Doing**: - Prepare SLA quotes and associated contracts for renewal opportunities. - Perform contract activation, verify contract terms and installed products under contract. - Support Order Management and Finance & Accounting in the booking of purchase orders. - Track contracts pending activation and follow up with sales or service team on removing dependencies. - Periodic audit of installed products under agreement, rectify any discrepancies. - Produce periodic KPI reports for Sales and business leadership. - Produce by-request reports related to the SLA business, such as installed products report, renewal opportunities report, etc. - Support sales in renewal, upgrade/upsell opportunities, including customer outreach activities. - Maintain SLA reports and collateral archives. **What You Should Have**: - Minimum of two (2) years of business administration experience. Prior experience in contract administration a plus. - Fluent in English; Spanish is a plus. - Prior experience in a US Multi-National Company - Capable of remotely collaborate with multi-cultural, geographically diverse teams in the Americas, Europe and APAC. - Business administration degree or equivalent. - Strong MS Excel Skills - Prior experience in Oracle, SFDC and Apttus a plus - Ability to multi-task and adapt to environment and changes in priorities. - Ability to understand legal and financial concepts behind support contracts. - Ability to manipulate database, analyze information and formulate conclusions/plans. - Independent, initiative-taker capable of identifying issues and propose/execute solutions. - Great written and verbal communication. - Manage projects and drive contract execution to conclusion. - Ability to understand technical solutions. - Strong interpersonal and collaborative skills. - Previous business administration experience is a plus. **Travel Requirements**: - As required (

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