Capital Program Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What this job involves
This position will be responsible for integrated Program Management in the Client’s Corporate Real Estate (CRE) portfolio, ranging from post occupancy / expansion / consolidation / exits of existing offices to fully fitted-out corporate offices in new locations. (Headcount up to 4000). This critical role provides leadership of all project stakeholders from inception stage until the project achieves operational excellence and successful handover to Facilities Management team.
The client is a leading technology company and is our fastest growing and most innovative client for the EMEA region. PRM will be based at client location (where applicable) with key objective to drive internal and external stakeholders, including consultants, project managers and general contractors (GC) to exceed client / customer expectations.

**Major Responsibilities**:
This position reports into the Regional Program Manager (RPRM). PRM will provide E2E program management leadership for all assigned projects right from briefing / initiation stage until full closeout and operational excellence / handover is achieved. Its scope involves site selection, design, budget/cost/changes, schedule, procurement and construction until handover to Facilities is completed including performance feedback and lessons learned.
Drive all internal and external stakeholders - including Area Manager, TM, FM, Space and Occupancy team, IT, Security, EHS and all strategic partners (e.g. Designers, PM/CM & GC) to meet agreed Project Charter (customer brief, headcount, time, cost, quality and safety)
Proactively identify and manage risks throughout the project lifecycle and communicate and report project issues, health status and action plan to holistically de-risk projects.
Drive projects at tactical as well as operational level, with “helicopter” view, and communicate to create relationships in a solution-oriented, ‘one-team’ approach to de-risk all projects.
Collaborate with Area Managers and senior level clients across the business lines to interpret business needs into a Project Charter (customer brief).
Ensure all necessary internal and external project approvals are sought and governance processes are followed (not excluding Project charter, spend and transaction approvals, design authority approvals, procurement approvals, legal approvals, landlord lease compliance activities, wayleaves, building licenses and occupation licenses).
All additional duties commensurate to the level of the role.

Graduation / professional qualification in Construction, Engineering or Architecture.
A minimum of 8 years’ experience of delivering complex commercial fit-outs in corporate / international environment.
Leadership - Ability to manage and influence a high performing team (in-location and virtual)
Proactive communicator - Be able to work within an entrepreneurial culture delivering solutions, providing leadership and effective communication to anticipate, mitigate and de-risk.
Ability to see larger picture - Be able to simultaneously act as a program manager, CRE ambassador, educator, analyst and solutions architect on a number of different projects.
Biased for action - Flexible and agile with ability to work effectively in ambiguous environment, thinks out of box for solutions based on risk calculations
Ownership and accountability - Expert in project management, financial rigor and value engineer throughout project process, prioritization of schedule, work backwards from customer requirements to de-risk key deliverables and processes on critical path, all within an evolving governance structure.
Curious and eager to learn and ask questions, knows the limitations and not afraid to reach out or challenge / disagre