Technical Support Agent for The French Market

hace 4 días

Barcelona, España CPM International A tiempo completo

**Who we are**:
CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

**Our Client**:
**What’s your Mission?**:

- **Handle Customer Inquiries**:Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy, and a focus on exceeding customer expectations.
- **Skill Enhancement**:Actively participate in internal and external training sessions to enhance customer service skills, technical knowledge, and industry best practices.
- **Industry Knowledge**: Stay abreast of evolving industry trends and technologies to maintain expertise and provide the best possible support.

**Requirements**:
**Your Experience, Our Future**:

- **Language Skills**: Fluency in **French & English** (written and spoken).
- **Strong Communication Skills**: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.
- **Customer Focus**: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
- **Organisational Skills**: Meticulous attention to detail, strong time management, and the ability to prioritise tasks effectively.
- **Technical Proficiency**: Basic computer literacy, including proficiency in Microsoft Office Suite. Previous bar experience is a plus.
- **Team Player**:A collaborative approach, working effectively with colleagues to achieve shared goals.
- **Problem-Solver**:A proactive mindset, identifying and resolving issues efficiently.

**Benefits**

**Your Benefits Package**:

- **Start Date**:March 3rd
- **Contract**: Temporary (3-month contract with 1-month probation period)
- **Position**: Technical Support Agent
- **Hours**: 39 hours/week
- **Work Schedule**:Monday to Friday from 9:00am to 6:00pm (one short day)
- **Salary**: €21,000.00 gross per year
- **Holidays**:24 calendar days / 2 accrued days per month
- Paid Bank Holidays + 1 Extra Day in Lieu
- **Work Model**: On Site
- **Training**:3 weeks of training based in the office, Monday to Friday from 9:00am to 6:00pm
- **Office Location**:Barcelona (La Sagrera)

**Additional Perks**:

- **Career Growth**:Ongoing training and development.
- **Well-being Support**: Confidential counselling and resources.
- **Company Pension**:Plan to help you save for retirement.
- **Skill Development**:LinkedIn learning and certifications.
- **Referral Program**: Bring a friend and get a referral bonus.

Let's discuss your future at CPM International

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