Senior Business Analyst Salesforce Sales Cloud

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it.

Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

Are you ready to join us?

Corporate IT & Data Solutions (CIDS) is responsible for all internally focussed tools regarding our enterprise value chain. The major products in this enterprise value chain are Salesforce, SAP (4HANA) and our in house built Corporate Data Management

In the architecture of SD Worx Enterprise tooling, Salesforce plays a crucial role. And this is why your role as our Salesforce Business Analyst is so important to us.

Coordinating and collaborating, that is what this job is all about. One of your main goals is to collaborate with the different stakeholders, like sales managers, sales reps, product managers, etc.

**What do we have to offer?**
- An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
- A dynamic environment: flexible working hours and working from home - everything is negotiable
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx

**What do you have to offer?**
- Bachelor’s Degree, in Communications or another related field or equal by experience
- At least 5 years of experience in a similar role
- In-depth knowledge about the Salesforce Suite with proven work experience
- Proven experience in process re-engineering and system implementation
- Experience working with Azure DevOps would be a plus
- Strong communication skills - English
- Excellent verbal and written communication, and ability to communicate and liaise with people at all levels in the organisation
- Background that comprises both solid business understanding as well as high level understanding of high-quality digital product delivery
- Pragmatic focus on result and achieving the goals
- Ability to work in a multi-cultural and international environment
- Autonomous and take initiatives when relevant
- Good stakeholder management and customer focused
- Strong analytical and problem-solving skills Agile thinking and working

**Which task can you expect?**

We are looking for a passionate and experienced Business Analyst to analyse business processes in an international environment and make recommendations for Automation to improve the Sales operational efficiency.
- Engage with stakeholders to analyse their needs and suggest possible solutions on Salesforce Sales Cloud
- Analyse results of implemented functionalities
- Use quantity and quality analysis for investigations
- Document requirements to enable the design and implementation of the solution
- Translate the requirement into clear User Story so they can be implemented by the development team
- Maintain business process documentations that will be used as a reference for preparing test cases and training documents
- Listen actively and positively challenge the ways of working to be more efficient
- Team focused collaboration in an Agile team (e.g. Product Owner, Functional Analyst, Developers, Architects)
- Close interaction outside your own squad in an international environment
- Keeping informed about the developments in the Salesforce technology stack, including all innovations that are included in future releases

From many places, we work as one, moving from better to best together.