Head Waiter

Responsible for the table and to serve guests. Handle the waiters and to organize them for optimum guest satisfaction.
- Take care of any work related issues escalated to him during service and resolve it efficiently.
- Report any customer complaint or matter that cannot be handled to the Assistant Restaurant Manager for solution.
- Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
- Take orders and serve food and beverage items to customers in a timely, enthusiastic and professional manner.
- Listen and respond to inquiries using a positive, clear speaking voice.
- Maintain an extensive knowledge of the menu and offer suggestions of dishes in accordance to the guest’s preference.
- Able to safely transport hot and liquid items to and from the bar and kitchen areas.
- Anticipate and service the guest’s needs before requests are made. Follow proper time and attendance and uniform procedures

Able to speak, read, write, and understand the primary language(s) used in the workplace. Good communication skills, both verbal and written. Able to learn and perform all essential job functions accurately and safely. Knowledge of the menu and beverage list and the ability to communicate clear suggestions to the guests. Auditory and visual abilities to observe and detect signs of emergency situations.