Team Leader with a Native Level of Greek

hace 2 semanas

Madrid, España Talent Search People A tiempo completo

**Organization**:
The company is specialised in digital transactions security. They provide video identification, back office and fraud detection services to companies around the world.

**Function**:

- Things you will do in a daily basis:
- You will reach the requested average calls per agent in his/her team, global
- You will accomplish the requested % quality for each of the team members
- You will increase his/her team performance
- You will avoid absenteeism % over the proposed objective
- You will control and manage their team´s shifts, rotation, and holidays
- You will train new team members
- You will speed up new agents ramp up to the proposed target
- You will do administrative tasks/Reporting/Data Analysis
- You will audit agent´s calls to meet the quality and process assurance
- You will help training new hires / re-train and update existing agents

**Requirements**:

- You are the perfect match if:
- You have a native level of Greek and you can also speak English (B2 level MINIMUM).
- You can speak Spanish is a plus but not mandatory.
- You are comfortable in front of a camera.
- You are a communicative person and you know how to show empathy with people.
- You have good organizational skills.
- You are a good learner and teacher.
- You are someone flexible and you are able to adapt to different situations.
- You have a demonstrable knowledge of Word and Excel.
- You have passion for the world of new technologies.
- You have the ability to integrate into work teams.

**What we offer?**:

- What will you get ?- Permanent contract with 2 weeks training
- Schedule : Monday to Friday.
- Working hours : 9 am to 6 pm normally (You might have to support eventually some weekends).
- Hybrid mode : 4 days / week you will be working from home.
- Holidays up to 23 days.
- Salary : 24K / year + Bonus
- Starting date : End of February.
- Laptop + professional camera.

**Do you need +info?**:
Luciano Geraci- +34 936 06 57 00 (132)

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