Cs Change Management Lead

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
AS CS Change management lead you will have to deliver change management support, compliance and continuous improvement within Customer Service.

Executing and/or supporting projects within the Customer service department and serve as a facilitator to roll out central and local projects and to get external buy-in to ensure that projects are executed in the agreed timeframes and to the desired quality and Pallecon specific requirements.

Supporting and driving continuous improvement initiatives.

Manage the event agenda for customer service and be the linking pin between internal and external teams

Major/Key Accountabilities:

- You drive the Continuous Improvement agenda for Customer service, with initiatives within customer service, or in interactions with stakeholding teams (sales, supply chain). You support and deliver initiatives E2E.
- You are the Salesforce superuser. You support, request enhancements, build reports, raise tickets,You are responsible for the contact database cleanliness: you put process and control in place to guarantee clean contact management.
- You will act as Pallecon representative within CS related central / global projects. You will manage the team through change, in close interaction with the teamleads and teams. You lead the NPS process for Pallecon.
- You provide process build-up of all internal procedures with respective visual E2E flows and Work Instructions. You support training by creating material or delivering.
- You’re responsible for meeting the external Audit requirements with Quality EU, Global Brambles and external PWC
- You are responsible for a compliant Contract management process. You monitor and drive corrective actions where required.
- You lead Customer Communications for Pallecon. You draft and co-ordinate translations, in close interaction with the teams.
- You manage internal comms and the event agenda for the team. You organise team events, you do the practical arrangements (price offer, booking, vendor mgt, )

Qualifications:

- University graduate preferably in Business, Computer Science, or equivalent combination of education/experience

**Experience**:

- 5-7 years of business experience. 3-5 in a similar role, preferably in a customer service environment.

Skills and Knowledge:

- You like a variety of different responsabilities.
- Strong and accurate administrative skills.
- Very good knowledge MS Office : Word, Excel and Powerpoint.
- Very good English language skills. Any other European language is a plus.
- Very good communicator, both spoken as written. Can write in different kinds of styles, from internal informal comms to formal customer communication.
- Connects very easily with all kind of people

Languages:
Essential:
English written and spoken and other EU language

Desirable:
Other EU language

Preferred Education

High School

Preferred Level of Work Experience

5 - 7 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.