V.i.e - E-services Technical Support Lead

At Air Liquide Healthcare Iberia, we are specialists in the manufacture and comercialization of medical and healthcare gases. We manufacture and supply medical gases; we develop, install, maintain equipment and propose essential solutions for their proper use.

We work with the highest safety standards in all our processes to ensure the proper use and handling of our gases, services and equipment at all times. In addition, we have a large team of experts and professionals who have an in-depth knowledge of our customers' needs.

**How will you CONTRIBUTE and GROW?
Presentation of the entity:
Air Liquide Healthcare is a world leader in medical gases, home healthcare services and specialty ingredients. Our 16,300 employees support 1.8 million chronic patients and serve 15,000 hospitals and new locations of care.
Regarding our Medical Gases/Hospital business line, our mission is to provide healthcare facilities and professionals with unparalleled medical gas supply reliability and seamless onsite gas management, in a sustainable way.
Our Spanish subsidiary, which specialises in medical gases, has set up an innovation team with IOT expertise. We want to use the skills of this team to support and provide technical training to other European subsidiaries on the technical roll-out of our new digital offerings.

Presentation of the team and business activities:
In order to simplify the medical gas management by our hospital customers, we are currently launching new digital offers in Europe. Oyan Smart e-Services and Piping Connect are online platforms for hospital customers to respectively:
Optimize logistics of cylinders, save time and improve traceability of Oyan Smart medical oxygen cylinders
Monitor metrics in medical piped systems (flow, pressure) enabling anomalies detection.
Both offers include an important IOT part. In order to deploy this new offer, a central team (european cluster level) will support countries affiliates from the technical point of view. In this Innovation team based in Madrid (ES), you will be e-services technical support lead, working with affiliates in Europe.

Supporting technically our European affiliates in the implementation of digital services offers for Hospitals customers.
- Be the referent expert regarding the technologies used, in particular IoT infrastructure installation and optimization
- Support countries affiliates for the deployment, including the installation and maintenance of equipments in the customer hospitals
- Train the affiliates teams on IOT aspects, your main interlocutor in the countries will be a key user (technical local reference)
- Report, track and help resolve potential issues reported by affiliates with internal stakeholders in charge of the platform. Your interlocutors will be the WBL team, especially the techno manager and the e-services manager
- Gather feedback and potential needs for new features and evolutions of the platform and share it with internal stakeholders(WBL e-services manager).

**_Why Join Us? _**

Contribute to the deployment of our new strategy

Contribute to an international Program

A dynamic, appreciated and voluntary team

**Are you a MATCH?
**Education**:A bachelor’s degree in Engineering (IT, chemical, production, mechanical, biomedical)
- An experience working with IoT infrastructure installation in a constrained environment
- Knowledge about medical gases and their usage in a hospital context
- Training and content development skills
- Willingness to travel

**Soft Skills**:

- Problem solving mindset
- Good communication, curiosity & Interpersonal skills
- Ability to integrate all stakeholders of the organization

**Languages**:

- English fluency is _Must have _
- _Spanish at least B2 _

**Please send your CV and motivation letter in English**

**Position based in **Madrid, Spain **for an initial period of **12 **months, (extendable once).**

**The V.I.E., an international young graduate program, enables young professionals who are less than 28 and European Union nationals to work for a French company in any country of the world. Becoming part of this program means going abroad to carry out a professional assignment for up to 24 months whilst benefiting from social care coverage and an interesting salary, which depends on the host country.**

**Our Differences make our Performance**

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.