Customer Service Representative

hace 4 días

Murcia, España Metacom A tiempo completo

**Job Summary**:
**Key Responsibilities**:

- Resolve product or service issues by clarifying customer complaints, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain customer records by updating account information in the system.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved issues to the appropriate departments or supervisors as needed.
- Provide feedback on the efficiency of the customer service process.
- Stay up-to-date on products, services, and company policies.
- Build sustainable relationships and trust with customers through open and interactive communication.

**Qualifications**:

- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven customer support experience or experience as a client service representative is a plus.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices (e.g., Salesforce, Zendesk).
- Customer orientation and ability to adapt/respond to different types of personalities.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.

**Preferred Skills**:

- Bilingual (a plus depending on location/market).
- Experience in [industry-specific field, e.g., telecommunications, retail, healthcare].
- Basic technical troubleshooting skills.

**Work Environment**:

- May involve extended periods of sitting and using a computer.
- Depending on the company, may involve shift work including evenings, weekends, and holidays.
- Remote or on-site options available, depending on the role.

**Compensation and Benefits**:

- Competitive hourly wage or salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career advancement and professional development.

**Job Types**: Full-time, Permanent

Work Location: In person

  • Trip Customer Care

    hace 2 semanas

    Murcia, España Remotetravelcareers A tiempo completo

    We are seeking a remote Trip Customer Care representative to provide friendly and reliable service to clients planning their trips. You'll assist with reservations, answer questions, and make sure travel runs smoothly. Responsibilities: Assist customers with booking flights, hotels, and transportation. Provide clear and friendly support through phone, email,...

  • Customer Service

    hace 1 semana

    Murcia, España Halvia Talent A tiempo completo

    P osition: Customer Service AgentW ork model: 100% remoteL ocation: GreeceE mployment type: Full-time Join the customer experts’ team and become part of a ‘Great Place to Work’ Certified Company Are you passionate about helping people? This is your chance to work in a dynamic and digital-first environment where you’ll be ensuring smooth, reliable,...

  • Customer Service

    hace 2 semanas

    Murcia, España RAS España A tiempo completo

    Te apasiona el mundo de la administración y tienes habilidades en idiomas extranjeros? ¡Esta es tu oportunidad para continuar tu desarrollo profesional! Desde RAS Recruiting, especialistas en selección directa, te acompañamos en la búsqueda de tu nuevo proyecto profesional. Actualmente, buscamos un/a CUSTOMER SERVICE - GERMAN SPEACKER para una empresa...

  • Senior Service Delivery Manager

    hace 2 semanas

    Murcia, España Hero A tiempo completo

    The Hero Group is a global food company focused on branded nutritional food products. The company was founded in 1886 in Lenzburg, Switzerland, where its headquarters are still located today. Hero's operates in the Growing Up and Adult categories, which include three businesses: The Group is a house of brands and includes Hero, Corny, Beech-Nut, Schwartau,...

  • Work & Travel in Greece (Relocation Support Available)!

    hace 1 semana

    Murcia, España FH Collective Academy A tiempo completo

    Work. Travel. Thrive. Relocate to Greece This Summer and Work Remotely! Are you fluent in Spanish  and passionate about helping others?Join us as a Customer Service Representative supporting a global online community fully remote, with relocation support to help you settle smoothly into beautiful Greece. This is your chance to build a meaningful career...

  • Service Manager

    hace 4 días

    Lorquí, Murcia provincia, España Elifab solution A tiempo completo

    **Responsibilities**: - Effectively manages team members, to ensure team objectives and sales goals are carried out - Coordinate and provide support to the network of distributors/customers, both national and international, on issues relating to technical support, training, etc. - Assists with or performs administrative tasks - Carries out the company’s...

  • Customer Support Consultant

    hace 1 semana

    Murcia, Murcia, España SupportYourApp A tiempo completo

    Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Sales Representative

    hace 7 días

    Murcia, Murcia, España Enza Zaden A tiempo completo

    Reporting toSales Manager / Subsidiary Sales ManagerPurpose Maximize sales and profit of the assigned Enza Zaden customer base with the existing product portfolio and realizing product development from the Introduction phase on. In addition support the decision-making process and successful introduction of new varieties.Geographical scope One...

  • Head of customer service

    hace 7 días

    Murcia, Murcia, España Sewan Groupe A tiempo completo

    del empleo¿Tienes experiencia en dirigiendo equipos y conocimientos técnicos en el ámbito de las telecomunicaciones?Buscamos una persona para liderar y coordinar los equipos de Customer Care (Soporte Técnico y Delivery/provisión)Tu misión será garantizar la excelencia en los procesos de Delivery (producción y despliegue) y en la gestión de...

  • Head of Service Delivery

    hace 1 semana

    Murcia, España HERO A tiempo completo

    The Hero Group is a global food company focused on branded nutritional food products. The company was founded in 1886 in Lenzburg, Switzerland, where its headquarters are still located today. Hero's operates in the Growing Up and Adult categories, which include three businesses: Better Snacking, Naturally Good Food and Others. Revise detenidamente toda la...