Management Assistant

**Your mission, should you choose to accept it**

We're opening our third Social Hub in Spain and we couldn't think of a better place to do it than in San Sebastián, the Pearl of the Cantabrian Sea. Located in a business neighborhood and surrounded by local bars, universities, and green areas, The Social Hub will operate around 300 rooms, retail spaces, a restaurant, and a rooftop-bar, as well as a thriving co-working community. We're so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Basque community?

We are looking for someone with bags of affinity in the field of Hotel Operations to grow with us. As our new Management Assistant, you will work closely with the Cluster General Manager in leading a cool, fun and funky variety of venues within The Social Hub community

You will be responsible for providing support to the operations teams in your cluster. You will contribute to the efficient and effective operation of your cluster hotels and will facilitate, measure and initiate processes to ensure operational excellence, staff well-being and community happiness. Essentially, you are the spider in the web. This includes quality
- and cost-management, process improvements, and project management of cluster initiatives. In addition, you'll also work closely with the hotel team leaders to support them on HR-related topics.

**In case you don't know who we are (ahem)**

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly - be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

**What You'll Do**
- You'll work very closely on day to day operations for all the hotels in the cluster.
- You'll support local leadership on projects in the fields of HR, operational excellence and, quality and cost control.
- You'll support the teams in your cluster with planning and ongoing projects, tooling & systems and communications.
- You'll ensure controls are in place to safeguard the operations in the different hotels, restaurants and bars and co-working spaces.
- You'll manage and adjust operational procedures for all locations.
- You'll maintain and implement TSH standards of quality in all operations.

**Who You Are**
- You have around 1 - 2 years of working experience.
- You have a Bachelor's degree or equivalent, preferably in Hospitality management or other Management studies.
- You're a super-organizer that understands that creating value for our guests will have a positive financial effect.
- You are a connector and true people-person.
- An easy listener and trustworthy person.
- You are structured and loves to plan
- You have affinity with hospitality, co-living / pbsa or comparable.
- You know your home-market inside-out and are very knowledgeable on local regulations.
- You have excellent communication skills with a hands-on approach and lead-by-example work style.
- You feel connected to and have experience with working with different target groups; from corporate to students
- You have the ability to find creative solutions, offering advice and recommendations
- Personal integrity with the ability to work in an environment that demands excellence, time and energy
- Fluency in English and Spanish
- Excellent written and verbal communication skills

**What We Offer**
- The opportunity to work at a dynamic, multi-national company. Not just another hotel, we're a game changing innovator, challenging every convention and defining the future.
- The chance to learn and grow in your role, with the potential for growth within or across the company
- Access to the amazing TSH facilities, including our awesome staff experiences, canteen and gym (Covid permitting)
- Staff rate hotel stays across 16 exciting European locations
- A wonderful workplace to call home, events, fun colleagues, and all regular salary/benefits stuff

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.