Application Production Support Analyst Bnp Paribas

BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. The Group supports its customers (individuals, entrepreneurs, SMEs, large companies and institutions) to help them carrying out their projects by providing financing, investment, savings and insurance services.

In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is number one in retail financing in Europe.

BNP Paribas is developing its integrated retail banking model in the Mediterranean countries, Turkey, Eastern Europe and has an important network on the US West Coast. In both its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas has leading positions in Europe, a strong presence in the Americas and a solid and growing network in the Asia-Pacific region.

The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.

**MISSION**

It reports hierarchically to a Global Production Support team manager. This role is part of a UK based team (London) and an extended team in Mumbai.

The role support users mainly in the UK and works very closely with Development (ADM), Business Analysts, and other Production Support (APS) and infrastructure teams in London, Paris, Madrid, Brussels, Mumbai & Bangalore.

In line with the overall BNP Paribas sourcing strategy, we are now looking to co-locate the LAS APS role in Spain.

**RESPONSIBILITIES**

Incidents/Requests Management

Change Management

Problem management

Knowledge Transfer

Automate processes for common tasks and reporting

Communication, Feedback and Escalation

Continuity Management

Capacity Management

Asset & Obsolescence Management

Support to Development Project Team

**REQUIREMENTS**

**Essential**
Experience on production support activities (between 2 and 5 years)

Database knowledge and SQL Server

General Web technologies

Monitoring tool knowledge (Geneos, Dynatrace )

Ticketing tools (ITSM, Jira )

Microsoft tools (advanced Excel, Word, Powerpoint, OneNote )

**Preferred**
- Optional technical skills: Windows, C#/.NET, PowerBI, SSRS/SSIS, Autosys
- Knowledge on payment systems
- ITIL certifications

**Languages**
- English: fluent.

**BENEFITS**
- Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
- Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
- Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
- Flexible compensation plan
- Hybrid telecommuting model (50%)
- 31 vacation days

**Diversity and Inclusion commitment