Branch Operations Supervisor

hace 1 semana

San Fernando de Henares, España Indie Campers A tiempo completo

We’re a fast-growing digital company taking the travel industry by storm. We started off as a 3 van rental company in Portugal in 2013, and have since become Europe’s largest campervan rental company. With a fleet of 1.000+ vehicles, Indie Campers currently operates over 40 locations across Europe. We’ve been recently chosen by the Financial Times as the #38 fastest growing company in Europe and #2 in the Travel sector. We’re also a tight-knit group of friends who love spreading the travel bug. And guess what — we’re hiring

We’re looking for a Branch Operations Specialist to run our operations in Madrid. You’ll be the face of our company, ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to ensure smooth operation of the depot.

**What you’ll do**:

- Handle incoming reservations, organizing check-ins and check-outs, and coordinate the team’s activities;
- Training, supervising and coaching your team;
- Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;
- Control workforce planning, manage stock and local suppliers;
- Handle complaints, emergencies and any local issue that may arise to make sure operations run smoothly;
- Assisting in reselling campervans, preparing and showing them to prospective buyers.

**What we offer**:

- Being part of a young, fast-growing and innovative company where you make a difference;
- A role where you will provide guests a more personal, alternative holiday experience;
- Continuous training and coaching to develop the skills that matter to you;
- International mobility and career opportunities.
- You have proven work experience as a team leader in Hospitality, Rent-a-Car, Customer Service or similar environments;
- You’re fluent in Spanish and English;
- You have a valid driver's license, and feel confident enough to drive a campervan;
- You’re available for flexible working hours;
- You like working with people and have excellent communication skills;
- You like responsibility, you’re independent, well-organized, and you’re good at solving problems.

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