Supply Chain

**What we’re all about**:
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity But we’re more than that. ✨ Our mission? To make IoT management a breeze for any device, anywhere. With over **10 million IoT subscriptions** active in **165 countries** and direct partnerships with **50 mobile networks**, we connect you to more than **750 networks** worldwide, delivering unmatched value across the IoT connectivity chain.

**Innovation is in our DNA**, and we have an insatiable hunger to ‘wow’ While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

**IoTa fancy acronym or a secret code?**:
The **Internet of Things (IoT)** is like the magical glue that keeps the world connected ✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At **Wireless Logic**, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

**Role Overview**:
**Are you a detail-oriented problem-solver who thrives in a fast-paced environment?**

**We're on the hunt for a Supply Chain & Admin Support specialist to become the backbone of our operations in Bilbao. This role is all about keeping things running smoothly, from managing SIM and hardware orders to ensuring our customers get exactly what they need, exactly when they need it. You'll be working closely with various internal teams, from customer service to logistics, to keep our operations slick and efficient. Reporting to Administration and logistics manager, you'll be a key player in our energetic Bilbao team, ensuring seamless coordination between departments and external carriers.**

**Your Daily Quest (Key Responsibilities)**:
**_ _**
- **Prepare and dispatch customer orders** for SIMs and hardware, ensuring everything is spot-on and gets out the door on time.
- **Track shipments like a pro**, coordinating with carriers to iron out any delivery bumps and keep customers in the loop.
- **Manage inventory and packaging supplies**, making sure we're always stocked up and our warehouse is organised.
- **Handle SIM activations and other order requirements**, ensuring all technical details are covered.
- **Triage incoming support tickets**, prioritising urgent requests and directing them to the right team to meet those all-important SLA timelines.

**The Secret Sauce (Key Experience & Skills)**:
**_ _**
- **_Proven experience_**_ in supply chain, logistics, customer service, or administrative support. _
- **_Fantastic organisational skills_**_ with a knack for effective prioritisation in a busy environment. _
- **_A problem-solving mindset_**_ and the ability to confidently work both independently and as part of a team. _
- **_Exceptional communication skills_**_ for smooth coordination with carriers and engaging with our awesome customers. _
- **_Proficiency with Microsoft Office_**_ (Excel, PowerPoint, Word) to manage data and create reports._

**What Will Make You Shine At Wireless Logic (Behaviours & Culture)**:

- **Enthusiastic Problem Solver** - You approach challenges with energy and a proactive mindset, always finding smart solutions
- **Knowledge Sharer** - Confidently transfer your expertise to both your team members and customers, making sure everyone stays informed and empowered.
- **Thrives in Fast-Paced Environments** - You excel when things are moving quickly and enjoy the rush of solving problems under pressure
- **Go the Extra Mile** - You’re committed to exceeding expectations, always putting in that extra effort to meet both customer and business needs.
- **Fluent in English** (C1+ level) to communicate effectively with our global team and customers.

**Your Objectives for the Year**:
**1. Optimise Order Fulfilment: Implement new best practices for shipment tracking and packaging to significantly increase productivity and reduce delivery issues.**

**2. Enhance Customer Communication: Develop and maintain a proactive communication strategy for shipment statuses**

**3. Streamline Inventory Management: Establish a robust system for managing packaging supplies and product restocking, ensuring optimal stock levels and warehouse organisation.**

**Why Come Work With Us?**:

- Here’s why we’re confident you’ll love being part of our team:_
- _ The chance to join a creative, entrepreneurial company where bold ideas are celebrated._
- _ Full training, ongoing support, and the tools to help you thrive and grow in your role._
- _❤️_ We’re a company with heart. We gen