Senior Client Solutions Manager

Do you enjoy working in a multinational team? Are you passionate about Digital Advertising?

The EMEA (Europe Middle East Africa) Microsoft Advertising team is the organization for you. Microsoft Advertising empowers all advertisers around the world to reach their maximum potential through paid search engine marketing and native advertising on our platform. If you have a growth mindset and love building great relationships with customers, then you will feel right at home in our team.

You will be part of a fun and energetic team with an amazing culture. People, growth, and career development is in our nature, and we look for individuals that share those values. As a Senior Account Manager, you will manage your own portfolio of advertisers, ensuring our Microsoft Advertising offering is valued and understood, driving revenue by linking customers’ needs and objectives to our solutions, and building personable and trusting relationships that increase customer satisfaction.

MicrosoftAdvertising

**Responsibilities**:**
Shared culture of diversity and respect**: Create a collaborative, trust-based work environment where differences in communication style are considered, and the perspectives of others are respected and valued. Always demonstrate Microsoft’s culture of inclusiveness and diversity. Contribute to the success of others by promoting mutual learning.
**Strong customer relationships and account health**: Own the day-to-day management for your book of business. Flawless execution of campaigns. Strong coordination with internal resources for execution of core tasks. Awareness and understanding of all required billing and compliance requirements. Contribute to quality and actionable Client Plans.
**Pursue optimizations to deliver quota expectations**: Drive campaign-level budget upsell and optimization opportunities that align to ROI (returns on investment) goals of the client and drive incremental revenue. Leverage internal insights and tool-directed tactics to inform and prioritize upsells and optimisations, seeking to drive swift implementation. Leverage self-serve tools and community forums to deliver insights to your customers.
**Fluent advocate of the Microsoft Advertising and One Microsoft Story**: Educate clients on how the Microsoft Advertising platform and existing features help them to reach their business goals and execute on budgets. Ensure regular client engagement with the Microsoft Advertising platform and aim to reduce customer reliance on AM (Account Manager) for routine tasks. Develop an understanding of the wider Microsoft ecosystem and how this can deliver on the customer’s marketing objectives.
**Collaborative and high-performing account team**: Ensure timely and proactive customer escalations by effectively leveraging Account Executives and internal partners to resolve day-to-day escalations & revenue blockers. Partner with account team to submit actionable feedback on product, tools, and processes through relevant channels.

**Qualifications**:

- Minimum of 3 years experience in digital marketing or sales required
- Fluent in Italian and English is essential for the role
- Proven track record of exceptional performance and high productivity
- Excellent communication and presentation skills
- Demonstrated ability to consistently meet or exceed revenue goals or targets
- Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions
- Strong analytical skills
- Solid knowledge of the online advertising industry, trends, and customers needs
- Passion for technology as an enabler for customer and company growth
- Ability to travel up to 30%

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.