IT Manager

**Who We Are**:
Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

**Our Hotels and Clubs**:
Aethos currently operates six properties and with more openings coming in 2025. The hotels in its portfolio currently includes Aethos Milan, Aethos Monterosa (located in the Italian Alps), Aethos Saragano (in Umbria), Aethos Sardinia, Aethos Corsica, and Aethos Ericeira (north of Lisbon). Coming in 2025, Aethos Mallorca (June 2025) and Aethos Madrid (October 2025). The portfolio consists of a mix of urban and leisure destinations, all aimed at providing an exceptional guest experience. Aethos has also recently opened its first members club in Milan, marking the beginning of its global network of members clubs. Aethos aims to create a collection of properties that will serve as clusters for its members and guests to enjoy. These clusters will comprise a city destination and a countryside or seaside destination within driving distance, offering a diverse range of experiences. The first of these clusters is located in Milan and Monterosa, and the next cluster will be in Lisbon and Ericeira.

**Position Overview**

The IT Manager ensures the seamless operation, maintenance, and security of all technology systems within the hotel. This role involves overseeing network infrastructure, guest-facing technology, and internal systems to enhance operational efficiency and deliver a superior guest experience. The IT Manager is also responsible for implementing and maintaining compliance with data security standards and supporting the hotel’s digital initiatives.

**Key Responsabilities**:

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1. IT Infrastructure Management**
- Oversee the installation, configuration, and maintenance of the hotel’s IT systems, including servers, networks, Wi-Fi, and communication systems.
- Ensure 24/7 availability and reliability of IT infrastructure, minimizing downtime.
- Monitor and optimize network performance for guest and operational needs.
- Manage property management systems (PMS), point-of-sale (POS) systems, and other operational technologies.
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2. Cybersecurity and Compliance**
- Implement and enforce cybersecurity measures to protect guest and hotel data.
- Ensure compliance with GDPR, PCI DSS, and other relevant data protection regulations.
- Conduct regular audits and vulnerability assessments to identify and address security risks.
- Develop and maintain an incident response plan for IT-related issues.
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3. Guest-Facing Technology**
- Support guest technology experiences, including high-speed internet access, in-room entertainment systems, and mobile apps.
- Troubleshoot and resolve guest IT-related concerns promptly.
- Collaborate with the marketing and operations teams to enhance digital services for guests
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4. Team and Vendor Management**
- Lead and manage the IT team, providing training and development opportunities.
- Coordinate with external vendors and service providers for hardware, software, and support services.
- Evaluate vendor proposals and manage IT-related contracts effectively.
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5. Budget and Asset Management**
- Develop and manage the IT department’s budget, ensuring cost-effective operations.
- Maintain an up-to-date inventory of hardware, software, and licenses.
- Plan for upgrades and replacements of IT systems in line with the hotel’s operational needs.
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6. Strategic IT Planning**
- Collaborate with hotel leadership to align IT initiatives with business goals.
- Drive digital transformation projects, such as implementing new systems or upgrading existing technologies.
- Stay updated on industry trends and recommend innovations to enhance the guest and employee experience.
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7. Support and Troubleshooting**
- Provide technical support to hotel staff for IT-related issues, ensuring mínimal disruption to operations.
- Create and maintain IT support documentation and knowled