Field Service Representative

Career Area:
Product Support

**Job Description**:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Purpose

This position serves as a company technical and administrative representative, and deals with customer service assignment including on-site preventive maintenance, inspection, overhaul and repair services. Also performs call-out services and commissioning activities on Solar gas turbine packages.

Will also mentor less experienced FSR’s and customer personnel and oversee OJT activities.

Dimensions

Independently determines and develops approaches to solutions to customer requirements and problems.

Nature and Scope

The FSR ( from FSR I to III) must have advanced knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment.

Principal Accountabilities

Understands and complies with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with. Ensure safe site and practices. Participates by attending or conducting general safety and toolbox safety meetings and completing all required safety training including CLMS training courses. Suggests safety improvements.

Act as company representative on accident investigations.

Ensure customer expectations are met or exceeded. Ensure all maintenance and commissioning activities are carried out in accordance with Solar Engineering specifications, recommendations and best practices.

Provide feedback on problems encountered and how they were resolved.

Will be aware of procedures for identifying sources of information and technical advice but will be capable of independent reasoning and judgment. Maintain sufficient up-to-date product knowledge to allow repair and adjustment of mechanical, electrical, electronic and control components/process systems. Be capable of reading and using applicable drawings, ladder logic diagrams and technical manuals. Liaise with OEM’s and outside resources on resolving problems.

Must be able to proactively recognize electrical/mechanical abnormalities, and potential safety problems and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment. Maintain sufficient records to allow reasonable technical and financial choices to be made based on fact. Advise Solar and customers on issues related to warranty, logistics, engineering, project management, parts inventory, technical training and Maintenance Management systems.

Ensure accurate communications and reporting between immediate Solar management and customer representatives. Submit accurate work activity reports and non-routine reports, if necessary.

Will demonstrate the ability to use sound technical judgment for the trouble-shooting of complex technical problems. Will be capable of using advanced troubleshooting techniques to ensure that the root cause of problems are identified.

Work individually or with assigned FSR’s on the preventive/corrective maintenance.

Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available.

Demonstrate capability for a multi-disciplined approach to rotating equipment and associated balance of plant, maintenance, repair, commissioning and trouble-shooting and be capable of working in a diverse team environment.

Utilize the Work Force Management Process and system to manage work orders. This includes performing pre-work by reviewing and updating site safety information, managing employee information, and availability.

**Qualifications**:
The FSR (from level I to III) will have served a recognized apprenticeship or equivalent period of training. Will possess a technical qualification Engineering Degree, (Electrical and/or mechanical specialization is required),.

Will have at least a first experience to several years experience in a related industry. Higher experience/skill levels may balance lower academic qualifications, and vice versa.

Experience in an overseas/offshore environment is essential, also familiarity with rotating equipment and PLC systems. This experience may be either Mechanical or Instrument/ Electrical and the FSR must be capable of a cross-disciplined approach to the job.

The incumbent will have a sound understanding of Gas Turbine theory process, gas compressor theory, large generators and operational practice including control system logic and driven equipment processes in general, both upstream and downstream. The ability to program and