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hace 2 semanas
_Develop and manage customer retention and loyalty programs._
- _Create strategies to increase customer loyalty and reduce customer churn._
- _Monitor customer satisfaction and recommend solutions to improve customer experience._
- _Analyze customer data and trends to identify areas of improvement._
- _Collaborate with marketing and sales teams to ensure successful customer retention._
- _Design customer engagement initiatives and campaigns to drive customer loyalty._
- _Develop customer segmentation strategies to improve customer experience._
- _Track customer retention metrics and measure the success of retention strategies._
- _Manage customer service teams to ensure customer satisfaction._
- _Develop customer loyalty programs and incentives to retain customers._
Office located in Sant Cugat del Vallés (presential work)|Important fashion brand for men
- 3-4 years of experience in the same role (CRM or Digital departament)
- Valorable experience managing an important business budget (+20M€)
- English high level is essential (C1 and up)
- Very valuable experience working in retail sector
- The Retention Manager is responsible for overseeing and managing the retention strategies to ensure that customer satisfaction and loyalty levels are maintained. This role involves developing and executing customer retention strategies, analyzing customer data to identify trends, and working with other departments._
- The Retention Manager is responsible for overseeing and managing the retention strategies to ensure that customer satisfaction and loyalty levels are maintained. This role involves developing and executing customer retention strategies, analyzing customer data to identify trends, and working with other departments._
CRM Retention Manager - Retail (fashion)
