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Solutions Architect
hace 3 semanas
Job Purpose:
The Solution Architect works closely with the Sales, Marketing, Operations and Technology teams and their customers to define, create, and present creative solutions. This position is responsible for mapping RWS Regulated Industries’ service offerings to specific customer requirements through the development and implementation of solutions that meet client expectations for technical competency, process innovation, cost savings and quality. By analyzing customer requirements, the Solutions Architect will identify market trends and opportunities to propose and develop value-driving new solutions.
The Solutions Architect works closely with the RI Pricing Operations team and assists with pricing generation in order to assist in achieving revenue and profitability targets while serving as a resource to help address strategic pricing, process, technical, and other aspects of customer communication.
The position actively participates in client meetings and contributes responses to written proposals and provides training to other teams within the organization in solutions related topics.
**About Regulated Industries**
RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies).
Job Overview:
**Key Responsibilities**
- Define solutions on large and/or complex accounts that enable the delivery of high-quality services in the most productive manner.
- Develop effective technical methodologies that address complex, diverse and/or
- unique technical requirements.
- Play a key role with existing and/or new clients to ensure the correct technical set up,
- correct understanding of the client and PMO teams needs.
- Ensure quality standards are met in complex and/or unique projects.
- Assist LDTS and Professional Services teams with the implementation of the technology
- designed for the relevant solution.
- Demo the suggested solution to the client, ensuring all requirements from the client
- are shown during the demo and address all technical and implementation questions
- raised by the client and/or internal teams in RWS.
- Work with the RI Pricing Operations team, the Vice President of Operations and the
- Sales team to identify, evaluate and assess pricing to be included as part of RFP
- responses.
- Contribute responses, analyze and review RFP.
- Work closely with the Bid Management team.
- Assist RI Pricing Operations team
- Provide strategic support to Sales and Operations departments related to pricing.
- Assist in the identification, evaluation, and assessment of technology solutions providing cost reduction and client support.
- Provide strategic solution expertise support to various teams in client-facing activities
- such as bid defense presentations, exhibits, and hosted events.
- Analyze, evaluate, and develop opportunity-specific solution content, positioning and
- messaging.
- Work with Subject Matter Experts, analyze, evaluate, and assist in the creation of
- original thought leadership content for agreed upon topics.
- Identify, evaluate, and assess Subject Matter Expert knowledge and related information
- for inclusion in Knowledge Repository.
- Compile and review market research including the identification, evaluation, and
- assessment of industry trends.
- Formulate, interpret, and implement market positioning of new services.
- Lead continuous improvement initiatives.
- Provide solutions training to the Sales team and other employees as needed.
**Skills & Experience**
- Minimum 3 - 5 years of experience in a similar role
- Customer focus
- Ability to work independently
- Active listening and analytical skills
- Excellent project management skills
- Good communicator
- Excellent organizational skills
- Problem solving
- Vast knowledge of the localization industry
- Experience in regulated industries (Life Sciences is a plus)
- Excellent English level (written and spoken), other languages are a plus
- Travelling may be required (less than 5% of the time)
Life at RWS:
At RWS, we’re here for one purpose: unlocking global understanding.
As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.
We work with over 80% of the world’s top 100 b
