Customer Service Representative
hace 6 días
**Description** We are seeking financial services professionals to join an international team at the world's most successful BPO organization. With more than 40 years of experience in the banking industry, a presence in 88 countries and more than 420,000 employees, our client is building a multilingual team of investment specialists. Aimed at people interested in the ambitious career opportunities within one of our most prestigious digital banking programs. You will interact with high-level clients of one of Europe's leading digital banks, providing savings advice and introducing innovative banking products with high returns. **Brief description of the position**: **Responsibilities**: - Customer service related to banking issues, account opening, access password locks, transfers, etc. - Offer of banking products. - Comply with the quality standards and sales objectives defined by the entity. **Requirements**: - **Academics.**_ - Valuable studies in Business Administration, Mathematics or Law. - MS Office (Excel, Word, PowerPoint, Access). - Dutch: C2 level plus English C1 level - **Skills and Competencies.**_ - Customer orientation, empathy and active listening. - Excellent communication skills, oral and written. - Analytical capacity and facility to acquire new knowledge autonomously. - Commercial capacity, social skills and dialogue with clients, companies or groups. - Problem resolution. - Teamwork. - Proactive attitude. - Results oriented. - Ability to plan, organize and work under pressure. - Initiative, autonomy and "I can" attitude. - Flexibility and adaptability to changing environments and new technologies. - **Experience**_ - Valuable (not exclusive) experience in banking. **Benefits** - 38,5 hours/week, Monday to Sunday (2 days off per week, and 2 weekends off per month). Hours from 2:00 p.m. to 10:00 p.m. - Indefinite contract - Referral Program: Bring a friend and receive a bonus (up to €2.000, depending on the market/project) - Salary: €20.730 gross/year. - Annual vacations: 32 calendar days - Opportunity to work with the largest service provider in the world. - Real possibilities of growth within the company. Pay: From 20,000.00€ per year Application Question(s): - Do you live in Madrid? - Do you have a EU ID? **Language**: - Dutch (required) - English (required) Work Location: In person
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