Customer Success Manager

hace 3 días

Barcelona, España Guesty A tiempo completo

Today, Guesty has 15 offices and 700+ team members across the globe.

As a **Customer Success Manager (Scaled)**, you will play a crucial role in maintaining and enhancing the relationships with our small clients. Your focus will be on driving client success, strengthening stickiness and reducing churn rate, and ultimately contributing to the overall success of our company.

**This is a hybrid role, working 2 days a week from the office based in Barcelona.**

**Only CVs submitted in English will be reviewed.**

**Requirements**:

- 1+ years of experience in Account Management, Customer representative, Customer Support and Project Management roles.
- Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.
- Proven ability to manage a large volume of accounts effectively.
- Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
- Experience in Salesforce - An advantage.
- Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
- Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

**Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.**

**Responsibilities**:

- **Client Management**:Provide timely, expert responses to a high-volume client portfolio about product communications, including Weekly Tips & Tricks.
- ** Champion Product Adoption**:Lead product training sessions (individual and group sessions), sharing Guesty’s best practices and specific recommendations for feature configurations to boost overall product adoption and stickiness.
- ** Retention and Growth Catalyst**: Proactively address churn risks, engage in strategic negotiations and tailored offers to preserve partnership and recognize upsell opportunities to collaborate with Account Management on expansion efforts.
- ** Voice of the Customer**: Establish and maintain robust feedback channels to capture client insights and product experiences (churn process, NPS )

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