Customer Success Manager

hace 1 semana

Barcelona, España Guesty A tiempo completo

Today, Guesty has 15 offices and 700+ team members across the globe.

As a **Customer Success Manager (Scaled)**, you will play a crucial role in maintaining and enhancing the relationships with our small clients. Your focus will be on driving client success, strengthening stickiness and reducing churn rate, and ultimately contributing to the overall success of our company.

**This is a hybrid role, working 2 days a week from the office based in Barcelona.**

**Only CVs submitted in English will be reviewed.**

**Requirements**:

- 1+ years of experience in Account Management, Customer representative, Customer Support and Project Management roles.
- Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.
- Proven ability to manage a large volume of accounts effectively.
- Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
- Experience in Salesforce - An advantage.
- Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
- Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

**Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.**

**Responsibilities**:

- **Client Management**:Provide timely, expert responses to a high-volume client portfolio about product communications, including Weekly Tips & Tricks.
- ** Champion Product Adoption**:Lead product training sessions (individual and group sessions), sharing Guesty’s best practices and specific recommendations for feature configurations to boost overall product adoption and stickiness.
- ** Retention and Growth Catalyst**: Proactively address churn risks, engage in strategic negotiations and tailored offers to preserve partnership and recognize upsell opportunities to collaborate with Account Management on expansion efforts.
- ** Voice of the Customer**: Establish and maintain robust feedback channels to capture client insights and product experiences (churn process, NPS )

  • Enterprise Customer Success Manager

    hace 2 días

    Barcelona, España Pactum AI A tiempo completo

    OverviewNo deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide...

  • Manager Customer Success

    hace 2 semanas

    Barcelona, España Nutanix A tiempo completo

    Join to apply for the Manager Customer Success role at NutanixJob SummaryNutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe.This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...

  • Manager Customer Success

    hace 2 semanas

    barcelona, España Nutanix A tiempo completo

    Join to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, España Kahoot A tiempo completo

    Are you a passionate advocate for education and technology? Are you ready to take on a exciting role as a Customer Success Manager focused working to create impact for our customers in the education sector? Do you have fluent language skills in Spanish or French? Then join Kahoot in shaping the future of learning This position can be located in Barcelona,...

  • Customer Success Manager

    hace 2 días

    Barcelona, España Tool4staffing A tiempo completo

    CUSTOMER SUCCESS MANAGER - H/F- BARCELONE Join to apply for the CUSTOMER SUCCESS MANAGER - H/F- BARCELONE role at Tool4staffing Au sein du pôle Customer Success, sous la responsabilité du CPO, vous intégrerez une équipe pluridisciplinaire composée de développeurs, chefs de produit, chefs de projet, customer success et commerciaux. Amélioration des...

  • Customer Success Manager

    hace 2 semanas

    barcelona, España Abacum A tiempo completo

    Join to apply for the Customer Success Manager role at Abacum. About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two...

  • Technology Customer Success Manager

    hace 6 días

    barcelona, España adm Indicia A tiempo completo

    Technology Customer Success Manager We’re looking for a Technology Customer Success Manager to join our Technology Enablement team. In this regional role, you will lead client engagement and drive customer success deployment for our technology platform across key global markets. You’ll play a critical part in helping our global client unlock maximum...

  • Customer Success Manager, EU

    hace 1 semana

    barcelona, España Bidease A tiempo completo

    Customer Success Manager, EU Join to apply for the Customer Success Manager, EU role at Bidease . You’ll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic

  • Customer Success Manager

    hace 7 días

    Barcelona, España Red Arbor A tiempo completo

    **Customer Success Manager**: Tenemos un ADN digital. No paramos de pensar en nuevas maneras de trabajar y evolucionar. Formamos equipos autosuficientes y organizados. Y creemos en un estilo de liderazgo cercano. Fundada en España en 2013 +350 colaboradores 11 oficinas ¿A quién buscamos? A un/a Customer Success Manager con muchas ganas de entrar a...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, España Abacum A tiempo completo

    About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we've grown into a global team of 100+ people...