Desktop Technician Ii

hace 2 semanas

Jun Granada provincia, España Metropolitan Transit Authority of Houston, Texas A tiempo completo

**Requisition Number**:
5375

**Pay Rate**:
PGRT09

**Location**:
Houston, TX, US

**Category**:
Information Technology

**Description**:
Basic Function
Responds to end-user issues and applies best practice troubleshooting principles and techniques to diagnose and resolve a variety of basic to moderately complex system problems on desktops, laptops, telephones, tablets, printers and other peripheral equipment. Establishes and follows operational standards and provides outstanding customer service to end users. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.
Responsibilities and Specific Duties

Provides desk-side, telephone and remote support for information technology (IT) products and services. Support may include equipment moves/adds/changes. Answers questions, troubleshoots problems, teaches/instructs customers regarding software or hardware functionality and communicates policy to all levels of the organization effectively, professionally and respectfully.

Reports significant or recurring issues to higher level support teams for further action.

Utilizes IT Service Management System to accurately document issues, track and monitor assigned tasks and ensure a timely resolution. Updates support tickets with appropriate journal entries of activities and closes tickets with complete description of resolution.

Works closely with asset management function to ensure compliance with software licensing, IT asset, and inventory control.

Provides excellent customer service to METRO internal and external customers.

Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.

Performs other duties as assigned.

Education Requirement
High School Diploma or GED is required. Bachelor’s degree in Computer Science or related field preferred.
Years & Experience Required
Knowledge & Skills Required
A valid Texas Driver’s license is required and must meet METRO’s motor vehicle records requirements. Must be able to learn and support new and quickly changing technologies. Ability to research solutions or information regarding technical issues. Familiarity with a wide range of standard office automation products. Excellent interpersonal, customer service and detail oriented skills with the ability to work well under pressure. CompTIA A+ Certification required. Must be able to pass a criminal background check to be cleared to work in a public safety environment with access to Criminal Justice Information Services (CJIS) data.
Additional Information

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

**Nearest Major Market**: Houston

  • IT Onsite Technician

    hace 4 días

    Barásoain, Navarra provincia, España Hemmersbach GmbH & Co. KG A tiempo completo

    IT L2 Onsite Technician - Spain - Barasoain, Navarra - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extra hours compensation- Internal career development- International environment- Job with purpose- Onboarding program**Your skills**: - English B2-C1 - Must be an experienced professional from same or similar field - Must...

  • Installation Technician

    hace 2 semanas

    Sant Esteve Sesrovires, Barcelona provincia, España Air Products A tiempo completo

    **Job Description and Qualifications** - En - **Carburos Metálicos, grupo Air Products**, producimos y distribuimos gases industriales y medicinales. Los gases son esenciales para la vida: oxígeno para aplicaciones médicas, gases de alta pureza para análisis, CO2 para alimentación, hidrógeno para movilidad, acetileno para soldaduraAunque no lo veas,...

  • User Experience Designer II

    hace 2 días

    Granada, Granada, España Certinia A tiempo completo

    User Experience Designer IIGranada, SpainWHO WE ARECertinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success (CS), and...

  • Engine Field Service Technician

    hace 4 días

    Pol, Lugo provincia, España Cummins A tiempo completo

    **Career Path**: Service **Organization**: Cummins Inc. **Role Category**: Hybrid **Job Type**: Technician **ReqID**: 2418514 **DESCRIPTION** Firma Cummins - światowy, czołowy producent silników wysokoprężnych zatrudni **MECHANIKA SILNIKÓW DIESLA - SERWIS FABRYCZNY CUMMINS** do serwisu fabrycznego w **LUBINIE (PRACA W KOPALNI MIEDZI...

  • Quality Assurance Technician

    hace 2 semanas

    Gavà, Barcelona provincia, España Lubrizol Corporation A tiempo completo

    **Join Our Thriving Team at Lubrizol as Quality Assurance Technician** Unleash Your Potential. At Lubrizol we're transforming the Life Sciences industry and looking for exceptional talent to join us on this journey. If you are ready to join an international company with talent around the world, and want to make a real impact, we want you on our...

  • Technician Ii-1

    hace 5 días

    Salares, Málaga provincia, España Aggreko, LLC A tiempo completo

    Purpose: Positions holders are typically field based focusing on the delivery of planned maintenance programs to ensure reliable and safe asset operation. Activities include: - Coordinating and undertaking a range of maintenance activities within defined operating procedures - Conducting safety inspections and complying with Aggreko's safety regulation -...

  • Contact Center Technician

    hace 2 semanas

    Santa Bàrbara, Tarragona provincia, España Santander A tiempo completo

    Contact Center Technician - Assisted Channels (Openbank)Madrid, Spain **WHAT YOU WILL BE DOING** We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion. In 2017 the re-launch of the Bank began and since then we have been in continuous expansion and growth, especially in...

  • Quality Engineer Ii

    hace 2 semanas

    Moncada, Valencia provincia, España Edwards Lifesciences A tiempo completo

    Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. Through breakthrough technologies, world-class evidence and partnerships with clinicians and healthcare stakeholders, our employees are inspired by our patient-focused culture to deliver life-changing innovations to those who need...

  • Process Maintenance Technician

    hace 2 semanas

    Granollers, Barcelona provincia, España coty A tiempo completo

    We’re looking for a Technical Process to join our Operations team. THE ROLE As a Technical Process You Will Ensure close daily system (BDA) analysis and POS reporting of the corrective team. Ensure the best MTBF for each report. Coordinate with shift leaders all the interventions in their Scope. Create PM plan and doing calibration with the system of...

  • Maintenance Technician

    hace 4 días

    Garcia, Tarragona provincia, España Serco North America A tiempo completo

    Position Description: Looking for a Maintenance Technician (Sensor Operator) opportunity at a place you can make a difference every day? Discover this great opportunity in our Diego Garcia international location. Serco supports the U.S. Space Force as a prime for their Ground-Based Electro-Optical Deep Space Surveillance (GEODSS) contract to manage and...