Finnish-speaking Night Shift Customer Support Agent

hace 5 días

Málaga, España Next Job Abroad A tiempo completo

Night Shift Customer Support Agent - Live & Work in Malta (iGaming):
Some people run on coffee.
Others run on moonlight.
If you’re sharp at night, experienced in customer support, and want an international career in iGaming, this is your lane.
We’re hiring for an established iGaming company in Malta, one of Europe’s main hubs for online gaming, tech, and international careers.
**Why Malta?**:
This isn’t just a job location, it’s a lifestyle shift.
**Living in Malta means**:

- Mediterranean climate
- Sea views, beaches & after-work swims
- International community
- English-speaking environment
- Easy travel across Europe
- Huge social scene within iGaming & tech

You work nights. You enjoy days most people sit in offices for.
**Why this role is perfect for night owls**:
**This is a night shift position after training. Ideal if you**:
✔ Focus better in the evening
✔ Like calmer, more independent shifts
✔ Prefer a different rhythm than the 9-5 world
✔ Want daytime freedom in Malta
Training is done during daytime hours — then you move into night operations.
You need previous experience in customer support.
**We’re looking for people who already know how to**:

- Handle multiple conversations at once
- Stay professional in fast-paced environments
- Understand service, systems and customer responsibility

Experience in iGaming is a big plus.
**What you’ll be doing**:
**You’ll be the first point of contact for players via**:

- Live chat

**You’ll handle**:

- Account questions
- Player verification (KYC) & document processing
- Payments & account-related queries
- Responsible Gaming situations
- Identifying suspicious behaviour
- Investigating issues and providing solutions

**You’ll also**:

- Escalate complex or sensitive cases
- Spot risks and unusual activity
- Promote relevant services where appropriate
- Deliver first-contact resolution whenever possible

This role combines customer care, security awareness, and problem-solving.

**Requirements**:

- Fluent English + Finnish
- Comfortable working night shifts
- Good judgment and attention to detail
- Ability to work independently
- Calm, structured communication style

**Why iGaming experience matters**:
**This role gives exposure to**:

- Payments & digital platforms
- Compliance & KYC processes
- Responsible Gaming
- Security and fraud awareness

These skills are highly transferable inside the industry — many people grow into Fraud, Compliance, Payments, VIP or Senior roles from here.

**Benefits**:

- Relocation support within the EU
- Night shift allowance
- Health insurance
- Commute allowance
- Access to gym, sauna & recovery facilities
- International, close-knit team
- Real responsibility from the start

**This role is for you if**:
You already know customer support
You want to work in iGaming
You prefer nights over mornings
You want an international life in Malta
Not everyone thrives at night.
But if you do, this is a strong career move.

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