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SOC Manager
hace 2 semanas
I **OC MANAGER T** he SOC Manager will be responsible for leading and developing the Security Operations Center within the Global Managed Services organization. This role will oversee daily operations, manage security analysts, coordinate incident response activities, and ensure continuous improvement of security monitoring capabilities. The SOC Manager will report directly to the Group Managed Services VP and CTO and will collaborate closely with Product Owners, Service Delivery Managers, and the Global Security Practice. K **EY RESPONSIBILITIES: L** - ead, mentor, and develop the SOC team to deliver world-class managed security services across multiple clients and technologies. O - versee incident detection, triage, response, and recovery in collaboration with customers and internal teams. D - efine and maintain SOC processes, playbooks, KPIs, and escalation procedures. C - oordinate with the Cybersecurity, Cloud, and Infrastructure teams to ensure integrated and consistent threat management. C - ontribute to the design and continuous enhancement of security monitoring tools, automation, and reporting frameworks. M - anage relationships with customers, ensuring effective communication during and after security incidents. S - upport pre-sales and service delivery teams in defining security SLAs, reporting standards, and managed detection and response (MDR) offerings. M - onitor SOC performance metrics and report regularly to senior management on operational efficiency and threat trends. S - tay up to date with emerging threats, vulnerabilities, and technologies to continuously strengthen the SOC’s capabilities. B - uild and maintain a robust governance structure, including creating and reviewing policies, control assessments, defining Key Performance Indicators (KPIs), audit oversight, and regular reporting to stakeholders. A - ct as the primary point of contact for internal and external audits, coordinating responses, tracking findings, and ensuring timely remediation of identified gaps to maintain continuous compliance. E - ffectively use and manage Governance, Risk, and Compliance (GRC) tools such as OneTrust, Dastra, or ServiceNow to streamline processes and reporting. C - ollaborate closely with executives, the CISO, and cross-functional teams to communicate audit findings and compliance metrics, reinforcing a culture of security and trust. C - ontribute to and potentially lead aspects of third-party compliance, including vendor assessments and customer trust initiatives. Q **UALIFICATIONS: 7** - 10 years of experience in cybersecurity, including at least 3 years in a leadership or management role within a SOC or MSSP environment. S - trong technical background in SIEM, EDR/XDR, SOAR, vulnerability management, and incident response. P - roven experience in managing multi-customer or multi-region security operations. E - xcellent knowledge of industry frameworks (ISO 27001, NIST CSF, MITRE ATT&CK,ITIL). D - emonstrated ability to lead multidisciplinary teams and coordinate across international environments. E - xcellent communication, analytical, and decision-making skills. R - elevant certifications (CISSP, CISM, GIAC, or equivalent) are a strong plus. M - aster’s degree in Computer Science, Cybersecurity, or a related field. F - luency in English required. T **TTITUDES AND SOFT SKILLS: I** - nspirational leadership and ability to foster collaboration across distributed teams. C - ustomer-focused mindset and capacity to manage critical situations with composure. S - trategic thinker with a strong sense of operational execution. H - igh rigor and accountability in reporting and performance tracking. P - roactive, adaptable, and driven by continuous improvement. C - omfortable engaging with C-level executives and technical experts alike. W **HAT YOU CAN LOOK FORWARD TO: A** - challenging and exciting career with an international perspective and opportunities A - high level of trust and competency to make your own decisions A - warm and talented culture with a focus on business, but knowing that family always comes first A - ccess to an international network of specialists within the organization to build your rep and skills A
