Helpdesk Officer

Company Description

**Mantu** is an international company providing guidance and services to businesses and entrepreneurs. We ourselves are entrepreneurs: we started out from scratch and built a successful business based on our values and our “Tomorrow is human” vision. We constantly generate opportunities for a vast talent community and encourage our team members to have an impact and make a difference. This is how our team has grown to more than 7000 talented people of more than 100 different nationalities, spread across 5 continents and more than 60 countries. We have many brands in our portfolio and regardless of their expertise or the sector they operate in, they all share a single mission: achieving businesses’ and entrepreneurs’ ambitions.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Mantu: our culture, our roots, our teams, and your career opportunities

**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you

Your Role

The Help Desk Level I Support Officer will be responsible of the initial support for basic user issues.

In other words, you will:

- Provide assistance and support for incoming queries and issues related to computer systems, software and hardware.
- Provide local and remote support to internal Mantu employees (staff and consultants)
- Gather users’ information and determine the issue
- Be responsible of all calls to 911
- Walk users through problem-solving process
- Categorise and escalate tickets to appropriate Level II support team
- Proceed to first level resolution whenever possible

**Profile description**:

- You have a Diploma/Bachelor Degree in Information System/Information Technology/Networking or any similar field
- You have good communication skills, are customer-focused, and can work under pressure
- Fluent in English, you are eager to work in an international team. French or any other language would be an added value.
- You have an experience in Help/Service desk, General IT Support, Troubleshooting or similar positions
- You have worked with ticketing system, Windows Server, Active Directory or Exchange are appreciated
- You are ready to work in a dynamic and challenging environmentWhy us?
- Be part of an international, multicultural environment of 7,750 talented people over 60 countries and 5 continents
- Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world
- Explore opportunities to grow quickly with a tailor-made career path: 70% of our key senior talent joined the company at entry level
- Take advantage of over 500 training courses in our ACADEMY catalogue, which includes programs in interpersonal communication, team management, project management, etc.
- Get the opportunity to support nonprofit organizations thanks to our Foundation initiatives and volunteering platform OneSmallStep
- Depending on your performance and eligibility criteria, you can benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors
- Unlock your full potential, both professionally and personally.